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SearchContentManagement
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How businesses can best build a WordPress knowledge base
A WordPress knowledge base can be useful for companies that want an easy-to-use and customizable product with many plugins that ...
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Knowledge bases benefit customer service, call center training
Knowledge bases provide call center agents with training documents and answers to frequently asked questions as they continue to ...
SearchUnifiedCommunications
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Zoom addresses accessibility for deaf and hard of hearing
Zoom has added accessibility features that will let users with hearing loss rearrange windows to see a sign language interpreter ...
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UC and collaboration security requires a strong framework
While UC and collaboration security can be challenging to address, a strong foundational framework can keep communications data ...
SearchDataManagement
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Key steps in the feature engineering process
Feature engineering is key to machine learning algorithms. Read on to learn how those features are created and chosen to increase...
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Talend evolves enterprise data integration efforts
The CTO of Talend outlines the path the data integration vendor has taken in recent years as the market for big data has evolved ...
SearchEnterpriseAI
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The deepfake 2020 election threat is real, but containable
Disinformation could harm the 2020 presidential election, and technology simply isn't advanced enough to detect manipulated ...
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Google, Unilever partnership uses AI for sustainable sourcing
Unilever says it will use Google Earth Engine, Google Cloud Storage and BigQuery, as well as AI technologies, to create a ...
SearchERP
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Augmented reality in field service: Why FSM needs AR now
Augmented reality can improve field service by empowering technicians with better information. Learn why interest in AR for FSM ...
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Making sense of the cloud ERP architecture of Oracle and SAP
The top ERP vendors offer more choices than ever for cloud deployment. Learn more about their public cloud, single-tenant and ...