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Customer Experience Exchange
Customer Experience Exchange Access essential resources designed to help you develop and implement a winning customer experience management (CEM) strategy designed to forge lasting customer relationships to ensure long-term business success.
Features in this issue
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Customer experience management technologies shape business strategies
With technology rapidly changing, companies want the latest innovations that mesh with their customer experience management strategies. But it also takes the right employees to make CEM work, industry observers say.
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CEM jobs employ both sides of the brain
Every customer experience management project needs a creative thinker, but what about a numbers guy or a people person? Success depends on getting all three in one hire, industry observers say.
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E-Zine
Are companies implementing customer experience management software too quickly?
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E-Book
Improving customer experience management across channels
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E-Handbook
A Computer Weekly buyer's guide to customer experience management
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E-Book
Popular technologies enrich customer experience strategies
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