BACKGROUND IMAGE: iSTOCK/GETTY IMAGES
Customer Experience Exchange Access essential resources designed to help you develop and implement a winning customer experience management (CEM) strategy designed to forge lasting customer relationships to ensure long-term business success.
Features in this issue
It may live on the front lines of day-to-day customer interaction, but the contact center is not always a pivotal piece of companies' customer experience management (CEM) plans. Here's how to transform the contact center into a strategic CEM asset.
Providing customer service agents with knowledge and technology improves the overall customer experience, according to industry experts.
Industry experts say companies need to step up plans for cross-channel customer service or risk damaging customer experience management strategies.