I - Definitions
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I
identity resolution
Identity resolution is a data management process that links a customer's online behavior to their unique identity by gathering different data sets and identifying non-obvious relationships.
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implementation
Implementation is the execution of any idea, model, or method; in IT, it refers to the process of setting up new software or hardware after a purchase is made.
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inbound marketing
Inbound marketing is a strategy that focuses on attracting customers, or leads, via company-created Internet content, thereby having potential customers come to the company rather than marketers vying for their attention.
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Incremental Revenue (Value) Analysis
Incremental Revenue (Value) Analysis is a process used to calculate the value of each agent in a call center.
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information design
Information design is the detailed planning of specific information that is to be provided to a particular audience to meet specific objectives.
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integration
Integration is the act of bringing together smaller components into a single system that functions as one.
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intellectual capital
Intellectual capital is knowledge that can be exploited for some money-making or other useful purpose.
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Interactive Voice Response (IVR)
Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.
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IoT Cloud (Salesforce IoT Cloud)
IoT Cloud is a platform from Salesforce.com that is designed to take in the massive volumes of data generated by devices, sensors, websites and software applications and initiate responses in real time.
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issue tracking system (ITS)
An issue tracking system (ITS) is a software application that allows an enterprise to record and follow the progress of every problem or "issue" that a computer system user identifies until the problem is resolved.