H - Definitions

  • H

    help desk

    In a business enterprise, a help desk is a place that a user of information technology can call to get help with a problem.

  • Heroku

    Heroku is a cloud-based development platform as a service (PaaS) provider.

  • high-touch customer service

    High-touch customer service refers to the idea that some customer service issues are complex or high value and thus require human interaction to resolve, not just digital technologies -- such FAQ sections or online customer communities -- to solve.

  • hockey stick growth

    Hockey stick growth refers to the shape of a chart showing sudden and very rapid growth.

  • Hosted CRM

    Hosted CRM is an arrangement in which a company outsources some or all of its customer relationship management (CRM) functions to an application service provider (ASP). The hosted CRM model is said to increase return on investment (ROI) by decreasing costs and allowing a company to focus more resources on its main business areas.

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