The 360-degree customer view is the idea that companies can get a complete view of customers by aggregating data from the various touch points in which consumers interact with companies.
Customer insight, also known as consumer insight, is the understanding and interpretation of customer data, behaviors and feedback into conclusions that can be used to improve product development and customer support.
Research indicates that companies are snapping up enterprise collaboration software. But do they know how to boost worker ...
Holding to the strategy of building a digital experience platform based with open source roots, Acquia acquires Mautic, an open ...
PDP Gaming is seeking an immediate injunction against Poly's use of a disputed logo. The escalation comes despite the two ...
Organizations that want to make the most of their meetings and develop new video use cases can turn to AI in cameras from cloud ...
SAP's Kristin McMahon details data cleansing best practices and explains why a good data cleanse needs continual communication, ...
Indiana University is using data virtualization to combine data from various source systems for analysis, as part of an ...
RPA is a hot IT commodity. Discover more of the benefits (and drawbacks) these tools can usher into organizations and how they ...
Goal-driven AI uses trial-and-error learning methods to find optimal solutions to enterprise problems, while distancing ...
Digital technology can transform finance processes and create better data to drive revenue and customer satisfaction. So what's ...
Sage has released the Production Management module for its cloud-connected ERP Sage 100cloud. The new module is designed to give ...