The 360-degree customer view is the idea that companies can get a complete view of customers by aggregating data from the various touch points in which consumers interact with companies.
Customer insight, also known as consumer insight, is the understanding and interpretation of customer data, behaviors and feedback into conclusions that can be used to improve product development and customer support.
Digital asset management promises to transform digital work, making it easier to tag documents, analyze video and provide image ...
Box partners with Adobe in releasing a new set of PDF tools that can be used within Box's content management cloud to enable ...
The Poly Studio X Series will natively run the Zoom video app at launch, with additional partnerships with online meetings ...
In this roundup of UC blogs, analysts discuss the trends driving modern workspaces, how 5G could support augmented reality in the...
Widely used open source PostgreSQL database platform gets a major update providing users with new SQL query capabilities for JSON...
Data integration provides a consistent view of business performance across multiple data sources, though it needs to keep up with...
Enterprises are pursuing intelligent process automation to take their digital transformation and RPA applications to the next ...
Software from Automation Anywhere, an RPA vendor, was easy for Eastman Chemical Company employees to use at a desktop level to ...
IoT sensors carry more data than ever into SCM platforms, making analytics simultaneously more complicated and effective. Machine...
Robotic process automation may be able to help your business, but first you need to understand what it is and what it can and ...