click-to-callback

Click-to-callback is a Web-based customer relationship management (CRM) technology that enables users browsing a company's Web site to leave a phone number where a company representative can call them back with more information.

Download this free guide

Your 33-Page Guide to Unlocking Your Best Deal with Salesforce

Download now to unlock insights on how to get your best Salesforce deal. Learn average discount ranges from actual deals, 3 tactics to help you get the best pricing, how to avoid over-buying or under-buying, and more.

Start Download

• Corporate E-mail Address:

  You forgot to provide an Email Address.

  This email address doesn’t appear to be valid.

  This email address is already registered. Please login.

  You have exceeded the maximum character limit.

  Please provide a Corporate E-mail Address.

• • I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.

  Please check the box if you want to proceed.

• • I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.

  Please check the box if you want to proceed.

By submitting my Email address I confirm that I have read and accepted the Terms of Use and Declaration of Consent.

Both click-to-callback and a related technology called automatic callback are frequently used in call centers. In a call center, click-to-callback is designed to balance the load. Although the system may initially increase call volume by directing online customers to the phone, agents can guide customers through Web self-service, alleviating call center burdens down the line. 

<>Getting started with click-to-callback

To explore how click-to-callback is used in the enterprise, here is an additional resource:

Demystifying unified communications deployment strategies: Learn to understand your infrastructure and how best to move forward with your UC goals.