Contributors to SearchCustomerExperience
Current Contributors
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Sarah Amsler is a site editor for SearchCustomerExperience and SearchContentManagement.
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William Band is a retired independent consulant on business and CRM strategy. Prior, he was the vice president and principal analyst at Forrester Research, where he served application development and delivery professionals.
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Adam Bataran leads Bluewolf's global analytics practice, which focuses on helping organizations achieve outcomes through data-driven decision making.
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Dave Bernard is news director for the Business Applications & Architecture Media Group at TechTarget.
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As the customer leadership executive for five large U.S. market leaders, Jeanne is passionate about the customer and redirecting priorities and creating transformational changes to the brands’ customer experience.
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Looking for help creating or implementing a CRM strategy? Our resident expert Richard Boardman can help. Learn best practices to follow and pitfalls to avoid when building a CRM strategy and undertaking a CRM implementation.
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Geoffrey Bock advises organizations and government agencies on Web content management system, customer engagement, mobile and information technologies.
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Lori can answer your questions on call center technology and metrics, including multimedia options such as e-mail, chat, and Web-based.
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Eric Borthwick is managing partner of SQDM, an SOA, BPM and CRM-focused consultancy.
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Bridget Botelho joined TechTarget as a reporter in 2007 and has covered a variety of technologies and IT industry trends.
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Site editor Ed Burns manages editorial content and writes news and feature stories for SearchEnterpriseAI, covering AI, machine learning, deep learning and related topics.
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Ericka Chickowski specializes in coverage of information technology and business innovation.
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Pamela DeLoatch covers B2B and technology issues. She has written articles, profiles and case studies for numerous organizations.
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Jill Dyché is an internationally recognized author, speaker, and business consultant. She was partner and co-founder of Baseline Consulting, a professional services firm specializing in business analytics, data warehousing, data integration and master data management.
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Alan R. Earls is a freelance writer focused on business and technology.
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Wayne Eckerson has been a thought leader in business intelligence and analytics since the early 1990s. He has conducted numerous studies and is a speaker, blogger and consultant.
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David Essex is an executive editor in the Enterprise Software and Services Media Group at TechTarget.
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Danny Estrada has guided the implementation and development of more than 500 CRM projects. He has been a CRM thought leader for the past 20 years.
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Longtime reporter Anna Fiorentino writes for several TechTarget sites, as well as numerous other tech and consumer publications in the economic, computing, energy, security and health sectors.
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Don Fluckinger is the Executive Editor of SearchCRM, SearchContentManagement and SearchSalesforce.
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Donna Fluss is the founder and President of DMG Consulting LLC, the leading provider of contact center and analytics research, market analysis and consulting.
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Bob Furniss is director of Bluewolf's Service Cloud practice, where he leads a team of consultants focused on improving the contact center experience.
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Banafsheh Ghassemi is the CEO/co-founder of Tangerine Lab and has led customer-centric initiatives at MCI, Nextel, Nasdaq and the American Red Cross.
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Paul Greenberg is the author of one of SearchCRM's most recommended books: CRM at the Speed of Light.
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Lynn Haber is the senior writer for SearchITChannel.com. Prior to joining TechTarget she worked for many years as an independent business and technology editor.
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Tanner covers product launches, updates and news for TechTarget's products content team.
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Sue Hildreth is the former Executive Editor of eBizQ.com and a contributor to several TechTarget sites.
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Zach Hofer-Shall is a senior manager at Twitter. He is a leading expert on Social Intelligence -- using insights generated from online discussion to inform marketing and business strategy.
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Dutch Holland answered Ask the Expert questions for SearchCRM.com in 2001.
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Lauren Horwitz is managing editor of Cisco.com.
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T.J. Houpes is the social media editor for TechTarget's newly formed Enterprise Software and Services Group.
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Claudia Imhoff, Ph.D., is president and founder of consultancy Intelligent Solutions Inc. She is an internationally recognized expert on analytics and business intelligence.
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Matt James is an Atlanta-based marketer who freelances as a writer, Web designer and videographer.
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Jeff Kaplan is the Managing Director of THINKstrategies, the only strategic consulting firm focused entirely on the business implications of the transition of the technology industry from product-centric to services-driven solutions, including Software-as-a-Service (SaaS), Cloud Computing and Managed Services.
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Ron Karjian is a managing editor of e-publications in TechTarget's Business Initiatives Group.
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Karolina Kiwak is a site editor at TechTarget in the Business Applications & Architecture group.
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Paul Korzeniowski is a freelance writer and leading industry voice with more than 10,000 articles published.
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Garry Kranz is a senior news writer in the IT Infrastructure and Strategy Group.
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Nathan Lamb is site editor for SearchContentManagement. He covers enterprise collaboration, content management and information governance.
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George Lawton is a journalist based near San Francisco, Calif. Over the last 15 years he has written over 2,000 stories for publications about computers, communications, knowledge management, business, health and other areas which interest him.
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Aaron Lester is a Boston-based freelance journalist who has been published in The Boston Globe, Christian Science Monitor and CIO.
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Rowena Lindsay is an associate site editor for SearchCustomerExperience and SearchContentManagement.
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Jerry Liptak is a freelance contributor with an interest in nonprofit work and a background in journalism.
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Stephanie Mann is a fomer editor in TechTarget's Business Applications & Architecture group.
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Chris Maxcer has written thousands of articles on enterprise computing topics, covering major technology companies like IBM, Oracle, SAP, Microsoft and Apple.
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Shamus is the senior analyst for the network management practice at Enterprise Management Associates (EMA). He has more than nine years of experience in the IT industry, primarily as a journalist covering the network infrastructure market.
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William McKnight is the president of McKnight Consulting Group, which delivers business value by utilizing proven approaches in data warehousing, master data management and business intelligence, all with a focus on data quality and scalable architectures. William manages complex, high-volume, full-lifecycle implementations worldwide.
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Celso Mello is the CIO of Reliance Home Comfort, a supplier of home heating and cooling systems throughout Canada.
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Rick Merson is the global operations director at Atento, a global customer management business process outsourcer.
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John Moore edits and contributes features and news analysis for SearchITChannel.
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Dan Muse is the former editor in chief of CIO.com.
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Ellen O'Brien, a former senior editor at CIO Decisions, is now executive editor of SearchStorage.com.
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Beth Pariseau is a senior news writer for the Cloud/DevOps group at TechTarget.
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Christine Parizo is a freelance writer specializing in business and technology.
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Sabrina covers product launches, updates and news for TechTarget's products content team.
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Denis Pombriant was one of the first analysts to dedicate a practice to Software as a Service (SaaS) CRM and CRM on demand. He is prepared to answer your questions about evaluating and managing on demand CRM.
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Brien Posey is a 15-time Microsoft MVP with two decades of IT experience. He has served as a lead network engineer for the U.S. Department of Defense and as a network administrator for some of the largest insurance companies in America.
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John Ragsdale is the vice president of technology research for the Technology Services Industry Association (TSIA).
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Dan Ring covers finance and HR technology for SearchFinancialApplications.com. He was Statehouse bureau chief in Boston for several daily newspapers.
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Steve Robins is the principal of Solution Marketing Strategies, a strategic marketing consultancy.
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Scott Robinson is an IT consultant and social science researcher with more than 20 years' experience in both commercial industry and government.
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Linda Rosencrance is a freelance writer and editor in the Boston area.
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Margaret Rouse writes for and manages WhatIs.com, TechTarget’s IT encyclopedia and learning center.
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Scott Sachs is president of SJS Solutions, a consultancy that specializes in the development and deployment of contact center technology.
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Ed Scannell is a Senior Executive Editor of TechTarget's Data Center and Virtualization media group.
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Jesse Scardina is a news writer covering business applications for TechTarget, focusing primarily on Salesforce and other CRM providers.
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Margie Semilof is the editorial director for TechTarget's Data Center and Virtualization media group.
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Mary E. Shacklett is president of Transworld Data, a technology analytics, market research and consulting firm.
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Rick Sherman is the founder and managing partner of Athena IT Solutions, a Maynard. Mass.-based firm that provides data warehouse, BI and data management consulting services. In addition to having more than 30 years of experience in the business, Sherman is an author, a frequent speaker at industry events and a part-time lecturer at Northeastern University's Graduate School of Engineering.
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Jessica Sirkin is the former associate site editor for SearchOracle and SearchSQLServer. She previously was a managing editor at SAPexperts, and she also has written for Data Informed and Knowledge@Wharton.
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Ashley Smith is a Boston-based freelancer writing about CRM.
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Spencer Smith is site editor for SearchITChannel.
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Richard Snow leads Ventana Research’s Customer and Contact Center Management research practice, which is dedicated to helping organizations improve the efficiency and effectiveness of managing the contact center.
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Lauren Soucy is the Senior SEM Manager for TechTarget, Inc.
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As a veteran business and technology reporter, Beth Stackpole has spent the last 25+ years writing for a variety of leading publications and websites.
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Jan has covered the computer industry for more than 20 years, writing about everything from personal computers to operating systems to server virtualization to application development.
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Shaun Sutner, a journalist with more than 25 years of newspaper experience, directs news coverage for the sites in TechTarget's Information Management Group.
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David is also the CEO of SalesLogistix , a certified integrator specializing in improving business processes, policies, and people issues in concert with extending CRM systems. SalesLogistix has completed dozens of implementations for clients in the US, Canada, Europe, Israel, and India.
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Ed Tittel has worked for over 30 years as a software developer and development manager, a networking consultant, a trainer and course developer, and a technical evangelist for several companies.
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Linda Tucci oversees coverage for TechTarget's award-winning SearchCIO news site.
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Senior news writer Jack Vaughan writes stories and helps oversee editorial coverage for SearchDataManagement, SearchOracle and SearchSQLServer.
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Editorial Director for TechTarget's HR Software, ERP, SAP and Health IT Groups.
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Jerry Weinstock is president and CEO of CRM Innovation LLC, a Microsoft Dynamics CRM partner that provides CRM implementation and consulting services.
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Steve Weissman has a 20-year track record of successfully helping organizations derive maximum total value from their information products.
