Contributors to SearchCustomerExperience

Current Contributors

  • Sarah Amsler

    Site Editor

    Sarah Amsler is a site editor for SearchCustomerExperience and SearchContentManagement.

  • William Band

    William Band is a retired independent consulant on business and CRM strategy. Prior, he was the vice president and principal analyst at Forrester Research, where he served application development and delivery professionals.

  • Adam Bataran

    Bluewolf Group LLC

    Adam Bataran leads Bluewolf's global analytics practice, which focuses on helping organizations achieve outcomes through data-driven decision making.

  • Jim Berkowitz

    CRM Mastery, Inc.

  • Dave Bernard is news director for the Business Applications & Architecture Media Group at TechTarget.

  • Jeanne Bliss


    As the customer leadership executive for five large U.S. market leaders, Jeanne is passionate about the customer and redirecting priorities and creating transformational changes to the brands’ customer experience.

  • Richard Boardman

    Mareeba CRM Consulting

    Looking for help creating or implementing a CRM strategy? Our resident expert Richard Boardman can help. Learn best practices to follow and pitfalls to avoid when building a CRM strategy and undertaking a CRM implementation.

  • Geoffrey Bock

    Bock & Company

    Geoffrey Bock advises organizations and government agencies on Web content management system, customer engagement, mobile and information technologies.

  • Lori Bocklund

    Strategic Contact, Inc.

    Lori can answer your questions on call center technology and metrics, including multimedia options such as e-mail, chat, and Web-based.

  • Jonathan Bordoli

    Jonathan Bordoli is an experienced technical project manager and solution architect.

  • Eric Borthwick


    Eric Borthwick is managing partner of SQDM, an SOA, BPM and CRM-focused consultancy.

  • Bridget Botelho

    Editorial Director, News

    Bridget Botelho joined TechTarget as a reporter in 2007 and has covered a variety of technologies and IT industry trends.

  • Mary Brandel

    Mary Brandel is a writer and editor, focusing on business-tech and IT career issues. She lives in Newton, Mass., and can be reached at [email protected]

  • Ed Burns

    Executive Editor

    Executive Editor Ed Burns manages editorial content and writes news and feature stories for SearchEnterpriseAI, covering AI, machine learning, deep learning and related topics.

  • Ericka Chickowski

    Ericka Chickowski specializes in coverage of information technology and business innovation.

  • Reda Chouffani

    Biz Technology Solutions

  • Jonathan Dame

    News Writer

    Jonathan Dame worked as a reporter for weekly and daily newspapers in Massachusetts before joining TechTarget as a news writer.

  • Taylor Driscoll

    Editorial Assistant

    Taylor Driscoll is an editorial assistant for the News Team at TechTarget, covering product releases.

  • Alan R. Earls

    Alan R. Earls is a freelance writer focused on business and technology.

  • Pearson Education

    Pearson products are designed to support and advance career development for professionals.

  • Demetra Edwards

    Associate Site Editor

    Demetra Edwards is an associate site editor for SearchCustomerExperience and SearchContentManagement who has experience in technical editing.

  • Tim Ehrens

    Site Editor

  • Danny Estrada

    [email protected]

    Danny Estrada has guided the implementation and development of more than 500 CRM projects. He has been a CRM thought leader for the past 20 years.

  • Anna Fiorentino

    Longtime reporter Anna Fiorentino writes for several TechTarget sites, as well as numerous other tech and consumer publications in the economic, computing, energy, security and health sectors.

  • Don Fluckinger

    Senior News Writer

    Don Fluckinger is the Senior News Writer for SearchCustomerExperience and SearchContentManagement.

  • Donna Fluss

    DMG Consulting LLC

    Donna Fluss is the founder and President of DMG Consulting LLC, the leading provider of contact center and analytics research, market analysis and consulting.

  • Andrew Froehlich

    West Gate Networks

  • Bob Furniss

    Bluewolf, an IBM Company

    Bob Furniss is director of Bluewolf's Service Cloud practice, where he leads a team of consultants focused on improving the contact center experience.

  • Robin Gareiss

    Nemertes Research

    Robin Gareiss is a unified communications analyst with extensive experience advising IT executives on their technology strategies.

  • Banafsheh Ghassemi

    Tangerine Lab

    Banafsheh Ghassemi is the CEO/co-founder of Tangerine Lab and has led customer-centric initiatives at MCI, Nextel, Nasdaq and the American Red Cross.

  • David Giller

    Brainiate LLC

    David Giller is CEO of Brainiate LLC, a Salesforce implementation partner, and a contributor to

  • Paul Greenberg

    The 56 Group

    Paul Greenberg is the author of one of SearchCRM's most recommended books: CRM at the Speed of Light.

  • Lynn Haber

    Senior Writer

    Lynn Haber is the senior writer for Prior to joining TechTarget she worked for many years as an independent business and technology editor.

  • Tanner Harding

    Reporter, Products Content

    Tanner covers product launches, updates and news for TechTarget's products content team.

  • Laurence Hart

    CGI Federal

    Laurence Hart is an information professional with over 20 years of experience. He is a director of consulting services at CGI Federal.

  • Sue Hildreth

    Sue Hildreth is the former Executive Editor of and a contributor to several TechTarget sites.

  • Zach Hofer-Shall


    Zach Hofer-Shall is a senior manager at Twitter. He is a leading expert on Social Intelligence -- using insights generated from online discussion to inform marketing and business strategy.

  • Makenzie Holland

    News Writer

    Makenzie Holland is a news writer for SearchHealthIT.

  • Lauren Horwitz

    Lauren Horwitz is managing editor of

  • T.J. Houpes

    Social Media Editor

    T.J. Houpes is the social media editor for TechTarget's newly formed Enterprise Software and Services Group.

  • Shep Hyken

  • Claudia Imhoff

    Intelligent Solutions Inc.

    Claudia Imhoff, Ph.D., is president and founder of consultancy Intelligent Solutions Inc. She is an internationally recognized expert on analytics and business intelligence.

  • Matt James

    Matt James is an Atlanta-based marketer who freelances as a writer, Web designer and videographer.

  • Jeff Kaplan


    Jeff Kaplan is the Managing Director of THINKstrategies, the only strategic consulting firm focused entirely on the business implications of the transition of the technology industry from product-centric to services-driven solutions, including Software-as-a-Service (SaaS), Cloud Computing and Managed Services.

  • Ron Karjian

    Managing Editor

    Ron Karjian is a managing editor of e-publications in TechTarget's Business Initiatives Group.

  • Cameron Kittle

  • Karolina Kiwak

    Site Editor

    Karolina Kiwak is a site editor at TechTarget in the Business Applications & Architecture group.

  • Tony Kontzer

  • Ivan Kurtev

  • Griffin LaFleur

    Griffin LaFleur is an independent B2B marketing consultant.

  • Marshall Lager

    Third Idea Consulting

  • Nathan Lamb

    Nathan Lamb is site editor for SearchContentManagement. He covers enterprise collaboration, content management and information governance.

  • Alicia Landsberg

    Managing Editor

    Alicia Landsberg is the managing editor for the Networking and Security Media Group.

  • George Lawton

    George Lawton is a journalist based near San Francisco, Calif. Over the last 15 years he has written over 2,000 stories for publications about computers, communications, knowledge management, business, health and other areas which interest him.

  • Brent Leary

    CRM Essentials

  • Aaron Lester

    Aaron Lester is a Boston-based freelance journalist who has been published in The Boston Globe, Christian Science Monitor and CIO.

  • Rowena Lindsay

    Rowena Lindsay is a contributor for searchEnterpriseAI.

  • Jerry Liptak

    Jerry Liptak is a freelance contributor with an interest in nonprofit work and a background in journalism.

  • Chris Maxcer

    Chris Maxcer has written thousands of articles on enterprise computing topics, covering major technology companies like IBM, Oracle, SAP, Microsoft and Apple.

  • William McKnight

    McKnight Consulting Group

    William McKnight is the president of McKnight Consulting Group, which delivers business value by utilizing proven approaches in data warehousing, master data management and business intelligence, all with a focus on data quality and scalable architectures. William manages complex, high-volume, full-lifecycle implementations worldwide.

  • Celso Mello

    Reliance Home Comfort

    Celso Mello is the CIO of Reliance Home Comfort, a supplier of home heating and cooling systems throughout Canada.

  • Rick Merson


    Rick Merson is the global operations director at Atento, a global customer management business process outsourcer.

  • Erica Mixon

    Senior Site Editor

    Erica Mixon is a senior site editor in TechTarget's Enterprise Software and Services Group.

  • Dan Muse


    Dan Muse is the former editor in chief of

  • David Needle

    David Needle is a veteran technology reporter covering mobile, big data, CX and social media, among other topics.

  • Dave Nelson

  • Amy Novotny

    Senior products editor

    TechTarget senior products editor Amy Novotny produces in-depth articles and product reviews to help IT buyers make informed purchasing decisions.

  • Christine Parizo

    Christine Parizo is a freelance writer specializing in business and technology.

  • Robert Peledie

  • Sabrina Polin

    Assistant Editor, Video Content

    Sabrina is the assistant editor for TechTarget's video content team.

  • Denis Pombriant

    Beagle Research

    Denis Pombriant was one of the first analysts to dedicate a practice to Software as a Service (SaaS) CRM and CRM on demand. He is prepared to answer your questions about evaluating and managing on demand CRM.

  • Brien Posey

    Brien Posey is a 15-time Microsoft MVP with two decades of IT experience. He has served as a lead network engineer for the U.S. Department of Defense and as a network administrator for some of the largest insurance companies in America.

  • Alyssa Provazza

    Editorial Director

    Alyssa Provazza is editorial director for TechTarget's Enterprise Software and Services Group. Previously at TechTarget, Alyssa was a site editor covering mobile and desktop computing.

  • Wiley Publishing

    For over 200 years, Wiley has delivered the best in learning resources for an array of professionals and students.

  • Dan Ring

    News Writer

    Dan Ring covers finance and HR technology for He was Statehouse bureau chief in Boston for several daily newspapers.

  • Steve Robins

    Solution Marketing Strategies

    Steve Robins is the principal of Solution Marketing Strategies, a strategic marketing consultancy.

  • Scott Robinson

    Lucina Health

    Scott Robinson is an IT consultant and social science researcher with more than 20 years' experience in both commercial industry and government.

  • Linda Rosencrance

    Linda Rosencrance is a freelance writer and editor in the Boston area.

  • Margaret Rouse

    Margaret Rouse writes for and manages, TechTarget’s IT encyclopedia and learning center.

  • Scott Sachs

    SJS Solutions

    Scott Sachs is president of SJS Solutions, a consultancy that specializes in the development and deployment of contact center technology.

  • Mary E. Shacklett

    Transworld Data

    Mary E. Shacklett is president of Transworld Data, a technology analytics, market research and consulting firm.

  • Joel Shore

    News Writer

  • Steve Signoff

    Tangerine Lab

  • Jessica Sirkin

    Jessica Sirkin is the former associate site editor for SearchOracle and SearchSQLServer. She previously was a managing editor at SAPexperts, and she also has written for Data Informed and [email protected]

  • Ashley Smith

    Ashley Smith is a Boston-based freelancer writing about CRM.

  • Spencer Smith

    Site Editor

    Spencer Smith is site editor for SearchITChannel.

  • Richard Snow

    Ventana Research

    Richard Snow leads Ventana Research’s Customer and Contact Center Management research practice, which is dedicated to helping organizations improve the efficiency and effectiveness of managing the contact center.

  • Beth Stackpole

    As a veteran business and technology reporter, Beth Stackpole has spent the last 25+ years writing for a variety of leading publications and websites.

  • SearchCRM Staff

  • Craig Stedman

    Editor at Large

    Craig Stedman is an editor at large for TechTarget's information management websites, including SearchBusinessAnalytics, SearchDataManagement and SearchEnterpriseAI.

  • Geneva Stephens

  • Shaun Sutner

    News Director

    Shaun Sutner, a journalist with more than 25 years of newspaper experience, directs news coverage for the sites in TechTarget's Information Management Group.

  • Ha Ta

    Editorial Assistant

    Ha Ta is an editorial assistant for the Product Content team at TechTarget. She is a graduate student majoring in journalism at Northeastern University.

  • David Taber


    David is also the CEO of SalesLogistix , a certified integrator specializing in improving business processes, policies, and people issues in concert with extending CRM systems. SalesLogistix has completed dozens of implementations for clients in the US, Canada, Europe, Israel, and India.

  • Linda Tucci

    Editor at Large

    Linda Tucci oversees coverage for TechTarget's award-winning SearchCIO news site.

  • David J. Wallace

  • Scott Wallask

    Editorial Director

    Editorial Director for TechTarget's HR Software, ERP, SAP and Health IT Groups.

Past Contributors