• December 30, 2019 30 Dec'19

    chatbot

    A chatbot -- sometimes referred to as a chatterbot -- is programming that simulates the conversation or "chatter" of a human being through text or voice interactions.  Continue Reading

  • December 24, 2019 24 Dec'19

    contact center

    A contact center -- also referred to as a customer interaction center or e-contact center -- is a central point from which all customer interactions across various channels are managed.  Continue Reading

  • December 23, 2019 23 Dec'19

    Compare the top 10 customer data platform software products

    CDPs can provide a distinct competitive advantage, but selecting a product can be tricky. Learn about the top platforms on the market, including major features and pros and cons.  Continue Reading

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