October 2012
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October 31, 2012
31
Oct'12
HR departments lag in employee engagement strategies, study finds
A majority of human resource departments fall behind in customer experience efforts by not engaging employees, a study found. Continue Reading
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October 29, 2012
29
Oct'12
Sales compensation management system boosts visibility at prosthetics supplier
Salespeople at a California prosthetic supplier get paid faster, work smarter with sales compensation management system software. Continue Reading
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October 26, 2012
26
Oct'12
Tie contact center and IT for strong customer experience management
The contact center and IT are often worlds apart, and the customer experience suffers as a result. But industry observers say a few simple principles can change all that. Continue Reading
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October 24, 2012
24
Oct'12
Treat customers like assets and they will act in kind
Treating patrons like assets and aligning company priorities is touted as a winning customer experience management strategy. Continue Reading
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October 19, 2012
19
Oct'12
Salesforce, Microsoft announce major marketing software deals
Salesforce.com has partnered with 20 vendors to fill out its Marketing Cloud platform, and Microsoft acquired automated marketing vendor MarketingPilot. Continue Reading
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October 18, 2012
18
Oct'12
More companies join CEM choir but still lack maestros
Getting a full view of customers and anticipating their needs will create a winning CEM strategy, according to executives and experts. Continue Reading
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October 17, 2012
17
Oct'12
Christian network answers prayers with new contact center software
Christian Broadcasting Network saw significant productivity gains after implementing new contact center software. Continue Reading
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October 12, 2012
12
Oct'12
chief experience officer (CXO)
A chief experience officer (CXO) is an executive who ensures positive interactions with an organization's external customers. The job title "chief experience officer" is increasingly replacing that of Chief Customer Officer in retail and ... Continue Reading
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October 11, 2012
11
Oct'12
Salesforce AppExchange
Salesforce AppExchange is Salesforce.com's cloud computing marketplace, through which end users can access, download and install custom software applications. Continue Reading
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October 11, 2012
11
Oct'12
Contact center outsourcing should offer social support, analyst says
Not every contact center outsourcer has a handle on social and mobile channels, according to a Constellation Research analyst. Continue Reading
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October 08, 2012
08
Oct'12
Wine lovers use social media tools to foster an online community
The non-profit Guild of Sommeliers could teach big business a thing or two about building an online community. Continue Reading
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October 05, 2012
05
Oct'12
Leading consultant discusses CRM strategies
Baskaran Natarajan, global head of enterprise CRM solutions at Tata Consultancy Services, sits down for a Q&A on CRM strategies at OpenWorld. Continue Reading
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October 05, 2012
05
Oct'12
Successful CEM strategy, study finds, calls for higher employee wages
A retailer's successful CEM strategy, study finds, requires above-average employee wages. Continue Reading
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October 02, 2012
02
Oct'12
A top e-commerce strategy seen as ticket to strong sales
Analysts provide tips on strengthening e-commerce strategies. Continue Reading