• April 04, 2008 04 Apr'08

    Customer surveying and feedback: Top 10 headlines

    The best way to keep your customers satisfied is to solicit their feedback -- and act on it. Failure to do this can be catastrophic for any organization, big or small. We've gathered these headlines on customer surveying and feedback to help you ...  Continue Reading

  • April 03, 2008 03 Apr'08

    Quality of Experience (QoE or QoX)

    Quality of Experience (QoE or QoX) is a measure of the overall level of customer satisfaction with a vendor. QoE is related to but differs from Quality of Service(QoS), which embodies the notion that hardware and software characteristics can be ...  Continue Reading

  • April 01, 2008 01 Apr'08

    Call center chatting: Top 10 buzzwords

    Today's customers are going to the Web instead of the phone when they need to place an order, pay a bill or get an answer to a question. Because of this, chat technology, which allows call center agents to communicate with customers online, has ...  Continue Reading