• April 03, 2008 03 Apr'08

    Quality of Experience (QoE or QoX)

    Quality of Experience (QoE or QoX) is a measure of the overall level of customer satisfaction with a vendor. QoE is related to but differs from Quality of Service(QoS), which embodies the notion that hardware and software characteristics can be ...  Continue Reading

  • April 01, 2008 01 Apr'08

    Call center chatting: Top 10 buzzwords

    Today's customers are going to the Web instead of the phone when they need to place an order, pay a bill or get an answer to a question. Because of this, chat technology, which allows call center agents to communicate with customers online, has ...  Continue Reading

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