October 2006
-
October 31, 2006
31
Oct'06
database of record (DBOR)
A database of record (DBOR) is a repository for centralized storage of information about objects or people... (Continued) Continue Reading
-
October 31, 2006
31
Oct'06
8. An intranet can be extended to outside parties with this network
An extranet extends a company's intranet on a network so that outside parties can use it. Continue Reading
-
October 31, 2006
31
Oct'06
5. A call center without physical boundaries
A virtual call center is a call center whose agents do not all work in one physical location. Continue Reading
-
October 31, 2006
31
Oct'06
6. A call center agent is replaced by this automated program in an organization
A virtual agent takes the place of a customer service representative to assist customers. Continue Reading
-
October 31, 2006
31
Oct'06
2. A core competency is a business' specific strength in the marketplace
A core competency is a business' specific marketplace strength. Continue Reading
-
October 31, 2006
31
Oct'06
4. Call center ROI can be used to grade how well a company is managed
Return on investment (ROI) measures the profit realized as the result of a specific use of money. The ROI for a call center is used as a way to grade how well a company is managed. Continue Reading
-
October 31, 2006
31
Oct'06
7. An outsourcing company that provides storage space and related management duties
A storage service provider is an outsourcer that provides storage space and other management duties. Continue Reading
-
October 31, 2006
31
Oct'06
9. Calculation that can help create a realistic projection of the actual cost for a purchase
The total cost of ownership (TCO) is a calculation that helps predict the actual cost of a purchase. Continue Reading
-
October 31, 2006
31
Oct'06
Call center outsourcing quiz
This call center outsourcing quiz will test your knowledge of call center outsourcing practices and terms, including technology, metrics and trends. Continue Reading
-
October 31, 2006
31
Oct'06
Use Sarbanes-Oxley compliance as a catalyst to drive ROI
In order to achieve a positive ROI, a SOX compliance project must have net benefits that exceed the investment to achieve compliance, Tom Pisello advises in this expert tip. Learn more from SearchCRM.com's CRM ROI expert here. Continue Reading
-
October 31, 2006
31
Oct'06
Exceptional Selling -- How The Best Connect and Win In High Stakes Sales
Learn advice for sales and marketing communications for high stakes sales in this chapter download from Exceptional Selling: How The Best Connect and Win In High Stakes Sales. Author Jeff Thull is the President and CEO of Prime Resource Group... Continue Reading
-
October 31, 2006
31
Oct'06
10. Definition of application service provider
An application service provider (ASP) offers applications that do not need to be located on a business' own computers. Continue Reading
-
October 31, 2006
31
Oct'06
ROI for CRM in three years
Tom Pisello offers guidelines for measuring return on investment ROI following a CRM implementation, and explains the variables for achieving ROI Continue Reading
-
October 31, 2006
31
Oct'06
3. Contracting specific business tasks to a service provider
Business process outsourcing (BPO) might be used by a call center to contract some business tasks to a service provider for cost savings. Continue Reading
-
October 30, 2006
30
Oct'06
Language capabilities for using Microsoft CRM with international offices
Read advice from Richard Smith, SearchCRM.com's using Microsoft CRM expert, on language functionality for Microsoft CRM, including information on developing a business platform with multiple languages in this expert tip. Continue Reading
-
October 30, 2006
30
Oct'06
Lead generation in Microsoft CRM
Looking for advice on lead generation in Microsoft CRM? Read advice including information on how to convert a email to a sales lead in this tip from Richard Smith, a Microsoft CRM expert. Continue Reading
-
October 26, 2006
26
Oct'06
NetSuite flexes its customization muscles with SuiteFlex
NetSuite has added Java-based customization tools that allow partners to build microvertcials on top of NetSuite's core applications, an answer to Salesforce.com's Apex. Continue Reading
-
October 26, 2006
26
Oct'06
CRM analytics: Pitney Bowes shares the secrets of its success
Pitney Bowes knows Siebel. It's been through multiple deployments. Its data warehouse chief gave some tips on deploying Siebel Analytics at OpenWorld. Continue Reading
-
October 24, 2006
24
Oct'06
astroturfing (astroturf marketing)
Astroturfing is the artificial creation of a grassroots buzz for a product, service or political viewpoint. ... (Continued) Continue Reading
-
October 24, 2006
24
Oct'06
Social networks forcing customer service change
At OpenWorld, Oracle executives and Gartner analysts discussed the impact social networking and new media are having on the service industry and how contact centers must adapt. Continue Reading