July 2002
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July 30, 2002
30
Jul'02
Quick Takes: CRM earnings roundup
A mixed bag of earnings results for Pivotal, Syntellect and Informatica. Plus, Siebel brings Watson Wyatt into alliance program. Continue Reading
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July 30, 2002
30
Jul'02
A Central DSS Report Development Center
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July 30, 2002
30
Jul'02
Creating innovative hotel loyalty programs
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July 30, 2002
30
Jul'02
Journals for DW newbies
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July 29, 2002
29
Jul'02
Classifying data warehouse vendors
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July 26, 2002
26
Jul'02
Users size up ISM's new online CRM guide
Many companies rely on ISM's annual applications vendor guide for the CRM industry. Now the consultant is out with a new online tool. Those who got a sneak peak told SearchCRM if it met their needs. Continue Reading
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July 23, 2002
23
Jul'02
Quick Takes: Customer and financial wins
Onyx and Informatica score customer wins; Soffront moves a customer away from the ASP model; Talisma grabs some additional funding. Continue Reading
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July 23, 2002
23
Jul'02
E. & J. Gallo toasts data project
One of the world's largest wine makers didn't have the information it needed to launch an effective retail marketing campaign. Then it discovered data integration software that kept the project from dying on the vine. Continue Reading
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July 23, 2002
23
Jul'02
Thoughts on Model Driven Development (MDD)
Learn to deal with a system that uses well-established standards to create a new architecture that operates from a platform independent model. Continue Reading
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July 23, 2002
23
Jul'02
What does "churn" really mean?
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July 23, 2002
23
Jul'02
Siebel 7 vs. Siebel 2000
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July 23, 2002
23
Jul'02
Gaining better acceptance and adoption of CRM
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July 22, 2002
22
Jul'02
Appliances, standards boost WLAN security
Robert Scheier revisits the WLAN industry for an update on security tools and standards. Continue Reading
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July 19, 2002
19
Jul'02
The loyalty power of 'customer first' teams
The loyalty power of 'customer first' teams Continue Reading
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July 19, 2002
19
Jul'02
SAP BW and ETL
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July 19, 2002
19
Jul'02
Improving sales relationships with customers
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July 18, 2002
18
Jul'02
Microsoft's effect on CRM market
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July 18, 2002
18
Jul'02
Evaluating online CRM models
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July 18, 2002
18
Jul'02
Increasing customer loyalty through call centers
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July 18, 2002
18
Jul'02
CRM giant Siebel slashes staff
Siebel is handing out pink slips to 1,100 employees after reporting disappointing quarterly revenue. A top CRM analyst thinks it may be time for Siebel to "break products into smaller pieces." Continue Reading