May 2002
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May 31, 2002
31
May'02
California county finds CRM vendors low on functionality, high on price
The CIO for a county in California explains why some of CRM's top vendors couldn't meet his needs and where he ultimately turned. Continue Reading
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May 30, 2002
30
May'02
Integrated Relationship Management - a real term?
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May 29, 2002
29
May'02
Peppers & Rogers highlights seven steps to ROI
A Peppers & Rogers consultant laid out the seven steps an organization should take to make the most of its investment in technology. Continue Reading
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May 29, 2002
29
May'02
Trends in hotel loyalty programs
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May 24, 2002
24
May'02
Avoid giving service reps a bum rap
A Netherlands-based mobile operator matches boardroom strategy with customer interaction center technology to take its customer service from worst to first. Continue Reading
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May 23, 2002
23
May'02
Click me baby, one more time -- Britney got GameBoy
She's not a girl; not yet a woman, but she got game! Britney Spears, has, like, a totally, way-cool video game created in her image. No blood, no guts, just groove. Continue Reading
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May 22, 2002
22
May'02
Mid-market jumps onto Salesforce.com bandwagon
Time was when dot-coms were the main application service provider (ASP) customers. But Salesforce.com is extending the ASP model's reach in the CRM arena. Continue Reading
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May 22, 2002
22
May'02
Meta Group's Folger: The devil's in the data
BALTIMORE, Md. -- David Folger is vice president of Web and Collaboration Strategies at Stamford, Conn.-based researcher Meta Group where he covers the market for business intelligence (BI) and enterprise portal technologies. Continue Reading
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May 21, 2002
21
May'02
Salesforce.com's Web services strategy
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May 21, 2002
21
May'02
Data mining vs. data warehousing
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May 21, 2002
21
May'02
Data mining in the grocery industry
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May 21, 2002
21
May'02
Executives and IT staff often at odds over BI
Executives and their IT departments often approach business intelligence from two totally different mindsets. Two Gartner analysts offer advice for getting everyone on the same page and ensuring BI success. Continue Reading
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May 20, 2002
20
May'02
Oracle debuts lease management offering
Oracle is coming out with a new application designed to ease the burden of leasing products and managing multiple leases. Continue Reading
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May 20, 2002
20
May'02
Quick Takes: Deals and executive decisions
Siebel goes vertical again and signs Sabre; ChannelWave inks a Sterling deal; Salesforce.com and BroadVision make executive decisions. Continue Reading
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May 17, 2002
17
May'02
Zen and the lack of CRM maintenance, according to Benioff
At a time when most companies are dropping their 'dot com' and distancing themselves from the ASP acronym, Marc Benioff's brainchild is still proudly Salesforce.com, the application service provider (ASP). How come? The founder and CEO of the CRM ... Continue Reading
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May 16, 2002
16
May'02
BroadVision hopes simplicity opens door to portal business
BroadVision's new release combines products into a more cohesive offering in the hopes that it can carve out a greater share of the portal and content management market. Continue Reading
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May 15, 2002
15
May'02
Quick Takes: A plethora of products
IBM builds stronger links to Siebel; ePeople gets a new collaborative tool out the door; G4 Analytics takes on the consumer products space; Mindfabric releases a customer service platform. Continue Reading
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May 14, 2002
14
May'02
Speech-recognition technology blossoms
Peppers and Rogers has found that speech-recognition technology is maturing and saving companies a lot of call center cash. Continue Reading
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May 10, 2002
10
May'02
Data warehouse maintenance
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May 09, 2002
09
May'02
Silvon Software chief: Consistency is key to analytics
Keeping tabs on every transaction in your supply chain and analyzing the data can clearly help you become more profitable and better serve customers. But supply chain analytics does come with some challenges. Westmont, Ill.-based Silvon Software Inc... Continue Reading