February 2002
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February 27, 2002
27
Feb'02
CRM philosophy
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February 26, 2002
26
Feb'02
Did the shot ring out? Is the revolution on?
The groundswell of Web services hype should be sweeping through a network near you soon -- that is, if it hasn't already. The vendor community with its intellectual capital, R&D reservoirs, and marketing machines is aggressively rolling out the next... Continue Reading
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February 24, 2002
24
Feb'02
Which CRM/BI vendor is right for your company?
SearchCRM proudly presents a new site feature designed to help you make the right technology decision for your company: the Vendor Selection Series. Continue Reading
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February 21, 2002
21
Feb'02
Adding SAS (SRM) to an eProcurement solution
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February 19, 2002
19
Feb'02
Quick Takes: Opening up, going on the attack and getting instrumental
Roundarch moves to open standards, Witness attacks the middle market and Group 1 gets instrumental. These are among this week's announcements in the CRM market. Continue Reading
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February 12, 2002
12
Feb'02
Quick Takes: Eli Lilly brings 'Interactive Intelligence' to call center
Eli Lilly picks customer interaction center software; FrontPhase takes CRM to the Web; Chordiant shows a strong Q4; two new partnerships get forged. Continue Reading
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February 06, 2002
06
Feb'02
What is e-CRM?
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February 05, 2002
05
Feb'02
Calculating ROI for business intelligence
BI projects that require substantial resources encounter resistance, especially in this tough economy. Continue Reading
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February 01, 2002
01
Feb'02
CDI: The CRM dance every marketer must learn
...the real value comes in devising an effective customer data integration (CDI) strategy... Continue Reading
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February 01, 2002
01
Feb'02
Low cost solutions for small call centers