February 2002
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February 27, 2002
27
Feb'02
Microsoft finally reveals CRM hand
Microsoft's decision to offer CRM to the mid-market may mean that it actually has its sights set on a broader batch of applications, including ERP, supply chain management and employee relationship management. Continue Reading
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February 27, 2002
27
Feb'02
Microsoft makes public its initial CRM plans, but what's next?
Now that Microsoft has officially announced it will enter the low-end CRM market, analysts and partners are wondering if the Redmond giant will be content to stay there. Is CRM expansion and a possible acquisition its next move? Continue Reading
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February 27, 2002
27
Feb'02
CRM philosophy
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February 26, 2002
26
Feb'02
Usabilty criteria and customer loyalty
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February 26, 2002
26
Feb'02
PeopleSoft swallows up configuration software vendor Calico
PeopleSoft will pay roughly $5 million to acquire the assets of bankrupt product configuration software maker Calico Commerce. One analyst hails the move and thinks it could give PeopleSoft an important leg up on Siebel. Continue Reading
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February 26, 2002
26
Feb'02
Quick Takes: Deals, upgrades -- and a game!
Revenio lands Boise Cascade; Entigo rolls out its new warranty system; Ernex Marketing adds a new tool to its arsenal and Roundarch starts playing games. Continue Reading
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February 26, 2002
26
Feb'02
Did the shot ring out? Is the revolution on?
The groundswell of Web services hype should be sweeping through a network near you soon -- that is, if it hasn't already. The vendor community with its intellectual capital, R&D reservoirs, and marketing machines is aggressively rolling out the next... Continue Reading
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February 25, 2002
25
Feb'02
SAS Institute interacts with searchCRM members
Last week SAS Institute was a participant in our Vendor Selection Series. If you missed it, don't panic. You can still view a lot of the content. Continue Reading
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February 24, 2002
24
Feb'02
Which CRM/BI vendor is right for your company?
SearchCRM proudly presents a new site feature designed to help you make the right technology decision for your company: the Vendor Selection Series. Continue Reading
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February 21, 2002
21
Feb'02
Adding SAS (SRM) to an eProcurement solution
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February 20, 2002
20
Feb'02
Will divine sink or swim?
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February 19, 2002
19
Feb'02
Struggling AMF Bowling gets ball rolling again with Applix CRM
AMF Bowling has traditionally had trouble keeping tabs on its customer base, which may have been one reason it was forced to file Chapter 11 last year. But it is turning a corner and credits CRM technology. Continue Reading
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February 19, 2002
19
Feb'02
Quick Takes: Opening up, going on the attack and getting instrumental
Roundarch moves to open standards, Witness attacks the middle market and Group 1 gets instrumental. These are among this week's announcements in the CRM market. Continue Reading
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February 19, 2002
19
Feb'02
Web data technologies
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February 18, 2002
18
Feb'02
Analytics and customer loyalty
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February 18, 2002
18
Feb'02
Data warehouse schema
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February 15, 2002
15
Feb'02
Using searchCRM to uncover case studies
Many of our readers have told us they want to see more case studies on the site. We've responded to that need in a variety of ways. Continue Reading
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February 14, 2002
14
Feb'02
ISM releases annual CRM winners list
CRM consultancy ISM has released its annual list of top CRM vendors. A few newcomers join the few familiar faces on the honor roll. Continue Reading
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February 12, 2002
12
Feb'02
Case study: BI pulls its weight at heavy-hauler Trimac
Trimac, North America's second largest bulk hauling company, estimates an ROI of $1 million since it went live with Cognos business intelligence software. Continue Reading
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February 12, 2002
12
Feb'02
Quick Takes: Eli Lilly brings 'Interactive Intelligence' to call center
Eli Lilly picks customer interaction center software; FrontPhase takes CRM to the Web; Chordiant shows a strong Q4; two new partnerships get forged. Continue Reading