Ask the Experts
Ask the Experts
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OLAP implementation cycle
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Processes and techniques in data mining
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Blueprint for a proposed call center
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The hybrid approach
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Better online customer segmentation tools?
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Content for CRM portal
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What's the difference between CRM and database marketing?
What's the difference between CRM and database marketing? Find out why database marketing is a part of CRM and how to optimize marketing initiatives with CRM. Continue Reading
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Siebel's Universal Application Network (UAN)
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Top loyalty programs
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CRM and homeland security
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CRM and direct marketing
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CRM functions and processes
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CRM -- where to start?
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Creating innovative hotel loyalty programs
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Classifying data warehouse vendors
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Thoughts on Model Driven Development (MDD)
Learn to deal with a system that uses well-established standards to create a new architecture that operates from a platform independent model. Continue Reading
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What does "churn" really mean?
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Siebel 7 vs. Siebel 2000
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SAP BW and ETL
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Improving sales relationships with customers
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Evaluating online CRM models
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Increasing customer loyalty through call centers
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CRM tools vs. suites
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Does CRM pay off?
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CRM technology explained
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U.S. CRM vs European CRM
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Predicting churn - worth it?
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Business partner loyalty
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Exploring U.S. call center industry standards
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Measuring call center abandon rates
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Siebel certification
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Integrated Relationship Management - a real term?
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Trends in hotel loyalty programs
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Data mining vs. data warehousing
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Data mining in the grocery industry
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Data warehouse maintenance
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CRM tools vs. CRM packages
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The relationship of BI to KM
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Evaluating e-mail customer service
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CIC trends in pharma industry
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Building a business case for data cleansing
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Methods of data mining used by credit card companies
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What is first call resolution?
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Taking CRM to eCRM
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Using data modeling to acquire the 80-20 rule
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CRM vs. database marketing
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Real-time analytic systems
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CRM evaluation criteria
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Major players in CRM analytics
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CRM philosophy
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Adding SAS (SRM) to an eProcurement solution
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What is e-CRM?
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CRM packages for UK telemarketing
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Low cost solutions for small call centers
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Cost vs. functionality
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A structure for managing CRM analytics
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PeopleSoft vs. Siebel
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Call centers in underdeveloped countries
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CRM strategy in 2002
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How does customer service affect loyalty?
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The difference between CRM analytics and traditional data mining
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In-house vs. vendor applications
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Testing a CRM system
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Hotel loyalty program
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ROI for CRM analytics
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CRM functionality and profitability
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Electronic document management
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Customer loyalty and commodity products
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CRM implementation framework
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Basics of CRM strategy
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IVR menu systems - Traditional vs. Automatic Speech Recognition
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Customer satisfaction vs. customer loyalty
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What makes "analytical CRM" solutions analytical?
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Why do some CRM projects fail?
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When sales team won't use CRM system
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Measuring customer loyalty, customer lifetime value
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Siebel difficult to configure?
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Analytical CRM: An extension of BI?
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What is a loyalty card?
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BI application: Build or buy?
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Call centers in health care industry
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Multi-channel customer support
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CRM spending
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CRM-related jargon
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The outsourcing of business intelligence
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Customer retention in tough economy
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Developing a customer support department
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Customizing Onyx products
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Selling your senior management on CRM