Ask the Experts
Ask the Experts
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What is e-CRM?
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Low cost solutions for small call centers
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Cost vs. functionality
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A structure for managing CRM analytics
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PeopleSoft vs. Siebel
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Call centers in underdeveloped countries
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How does customer service affect loyalty?
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The difference between CRM analytics and traditional data mining
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In-house vs. vendor applications
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Testing a CRM system
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CRM functionality and profitability
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Customer loyalty and commodity products
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CRM implementation framework
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Basics of CRM strategy
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Customer satisfaction vs. customer loyalty
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IVR menu systems - Traditional vs. Automatic Speech Recognition
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What makes "analytical CRM" solutions analytical?
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Measuring customer loyalty, customer lifetime value
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Siebel difficult to configure?
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When sales team won't use CRM system
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Analytical CRM: An extension of BI?
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What is a loyalty card?
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CRM-related jargon
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CRM spending
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Call centers in health care industry
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The outsourcing of business intelligence
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Developing a customer support department
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Selling your senior management on CRM
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Windows 2000 Datacenter Server certification
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The role of the call center team leader
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Confidence and support in data mining
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South American CRM market
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Annual growth rate of CRM industry
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Balancing quality with quantity
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Justifying customer satisfaction measures
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Call center vs. contact center
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Cost/benefit analysis of IT
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Comparing CRM package prices and features
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Is CRM implementation in 90 days possible?
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Using real-time, Class I ODS for customer data
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ATG - a CRM company?
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Calculating ROI for CRM
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Pricing outsourced contact centers
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Which CRM packages are popular in Europe?
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Call center management package and workflow information
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Customer churn in the telecom industry
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Typical implementation cycle
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Determining ROI for CRM
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A best practice scenario
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The importance of having a strong relationship marketing strategy
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Causes of high CRM failure rate
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E-tail vs. retail
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Generic vs. customized CRM products
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CRM growth rate
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Getting strong returns on email campaigns
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Choosing an eCRM application
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Segmentation of customers in the telecom sector
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Comparing CRM software prices in Europe and U.S.
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Location for call center
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Helping contact centers manage e-mail load