Ask the Experts

Ask the Experts

• Working with multiple Microsoft CRM instances and security roles

  Get tips for working with two Microsoft CRM instances on the same domain and learn about Microsoft CRM security roles in CRM 3.0 in this expert tip.  Continue Reading

• Quote generation software that integrates with Microsoft CRM

  : Learn about two quote generation software vendors that provide complex quote generation and product configuration functionality and work well with Microsoft CRM.  Continue Reading

• Measuring the effectiveness of CRM

  Learn how to measure and evaluate the effectiveness of CRM and find out if pre-built CRM reports will meet your reporting requirements in this expert tip.  Continue Reading

• Are airline loyalty programs becoming a disincentive?

  Get one expert's opinion of airline loyalty programs and whether or not their impact on customer loyalty is a positive one.  Continue Reading

• Nine necessary call center functions and technology for inbound call centers

  Expert Lori Bocklund lists the nine main call center functions necessary to run a successful inbound call center operation in this tip.  Continue Reading

• Should we change our customer loyalty strategy during a recession?

  Find out if you should change your customer loyalty strategy during a recession and learn why it's a good time to focus on building customer trust.  Continue Reading

• Forecasting call volume for a customer service call center

  Learn tips and techniques for forecasting and calculating customer service call volume for a customer service call center in this expert tip.  Continue Reading

• What call center events or conferences should we attend?

  Get an overview of the U.S.-based call center conferences and trade shows that call center professionals should attend and view a listing of upcoming call center events.  Continue Reading

• Three ways to track customer complaints and feedback

  Expert Don Peppers names three ways companies can track customer complaints and obtain customer feedback in this tip.  Continue Reading

• How to measure customer satisfaction in the call center

  Learn how to measure customer satisfaction and call center agent performance with these tips from Don Peppers.  Continue Reading

• Analyzing and influencing customer behavior to create customer value

  Get tips for analyzing and influencing customer behavior in order to improve the customer experience.  Continue Reading

• Accurately measuring employee loyalty and turnover in an organization

  In this tip, expert Martha Rogers discusses two ways organizations can measure employee loyalty and employee turnover without affecting employee trust.  Continue Reading

• Creating shareholder value through corporate philanthropy

  Can companies make more money by doing good? Get Martha Rogers' take on corporate philanthropy and its impact on shareholder value in this tip.  Continue Reading

• Oracle's social CRM strategy and the future of CRM

  Find out how Oracle's social CRM applications and recent innovations are shaping the future of CRM.  Continue Reading

• Getting employee buy-in for your products and services

  Expert Martha Rogers explains the best way a company can help its employees effectively sell its products and services.  Continue Reading