Ask the Experts

Ask the Experts

• Pros and cons of using a pay-per-call service in the call center

  Learn the pros and cons of using a pay-per-call service in the call center. Discover other call center pricing schemes, such as pay-per-minute.  Continue Reading

• Examining call center cell phone regulations

  Find out why most call centers don't allow cell phones or other personal items inside. Learn about call center regulations set by the PCI and FCC.  Continue Reading

• What data integration software is right for us?

  Find out about different types of data integration software and data integration vendors in this expert tip. Learn about MDM, EAI, EII, and more.  Continue Reading

• Customer database management tips for the customer-centric company

  Find out what steps to take before establishing customer database management tactics in this expert tip. Learn how to uncover customer needs and wants.  Continue Reading

• CDI best practices to follow during a CRM migration

  Read CDI best practices and find out why companies should identify business rules up front when planning a CRM migration in this tip from expert Jill Dyche.  Continue Reading

• Microsoft CRM performance issues and possible solutions

  Get help debugging Microsoft CRM performance issues and get tips for dealing with slow screen load times in Dynamics CRM 4.0 in this expert Q&A.  Continue Reading

• Three ways to build customer trust as a car salesman

  Find three ways to build customer trust as a car salesman and hear Don Pepper's tips for car dealerships to change sales commissions to improve trust.  Continue Reading

• Which vendors are Oracle and Siebel On Demand CRM competitors?

  Learn about CRM products from Oracle and Siebel on demand CRM competitors and get a brief description of Microsoft, RightNow and Salesforce.com.  Continue Reading

• Tips for converting a lead to a contact in Microsoft CRM

  Learn to use Microsoft CRM to convert leads, including two ways to covert a lead to a contact and how to map CRM data from lead fields to a contact form.  Continue Reading

• What does the chief customer officer (CCO) position really encompass?

  Learn the meaning behind the CCO position and find out what the CCO job description may or may not include in this expert tip from Don Peppers.  Continue Reading

• Will customers forgive the mistakes of trustworthy companies?

  Find out how bad customer experiences impact customer trust and if customers are likely to forgive trustworthy companies in this tip from expert Don Peppers.  Continue Reading

• Tips for building great customer experiences with personalized preferences

  Get tips for building great customer experiences in this expert Q&A. Learn the importance of setting customer expectations and personalizing experiences.  Continue Reading

• Are luxury retail loyalty programs necessary?

  Find out if luxury retail stores should offer loyalty programs for their customers in this tip. Learn how some luxury retail brands build loyal customers.  Continue Reading

• Should we raise hurdle rates for a customer loyalty rewards program?

  Get an experts take on raising the hurdle rates of a customer loyalty program and learn more about value-added benefits from Michael Lowenstein.  Continue Reading

• The benefits of a customer trust index and measuring the trust of customers

  Learn what a customer trust index is and get tips for measuring and building customer trust and uncovering customer complaints, feedback and opinions.  Continue Reading