Ask the Experts

Ask the Experts

• Three ways to build customer trust as a car salesman

  Find three ways to build customer trust as a car salesman and hear Don Pepper's tips for car dealerships to change sales commissions to improve trust.  Continue Reading

• Which vendors are Oracle and Siebel On Demand CRM competitors?

  Learn about CRM products from Oracle and Siebel on demand CRM competitors and get a brief description of Microsoft, RightNow and Salesforce.com.  Continue Reading

• What does the chief customer officer (CCO) position really encompass?

  Learn the meaning behind the CCO position and find out what the CCO job description may or may not include in this expert tip from Don Peppers.  Continue Reading

• Tips for converting a lead to a contact in Microsoft CRM

  Learn to use Microsoft CRM to convert leads, including two ways to covert a lead to a contact and how to map CRM data from lead fields to a contact form.  Continue Reading

• Will customers forgive the mistakes of trustworthy companies?

  Find out how bad customer experiences impact customer trust and if customers are likely to forgive trustworthy companies in this tip from expert Don Peppers.  Continue Reading

• Tips for building great customer experiences with personalized preferences

  Get tips for building great customer experiences in this expert Q&A. Learn the importance of setting customer expectations and personalizing experiences.  Continue Reading

• Are luxury retail loyalty programs necessary?

  Find out if luxury retail stores should offer loyalty programs for their customers in this tip. Learn how some luxury retail brands build loyal customers.  Continue Reading

• Should we raise hurdle rates for a customer loyalty rewards program?

  Get an experts take on raising the hurdle rates of a customer loyalty program and learn more about value-added benefits from Michael Lowenstein.  Continue Reading

• The benefits of a customer trust index and measuring the trust of customers

  Learn what a customer trust index is and get tips for measuring and building customer trust and uncovering customer complaints, feedback and opinions.  Continue Reading

• Tips for boosting employee morale and motivation in a bad economy

  Get tips for boosting employee morale during an economic downturn. Find out how to adjust your employee strategy to improve employee motivation.  Continue Reading

• How to develop a new customer strategy

  Find out how a new business should go about developing a new customer strategy for the first time. Learn the importance of establishing customer worth.  Continue Reading

• How to update your 2009 customer strategy

  Get tips for updating your 2009 customer strategy and growing your business during a recession in this Q&A. Learn about the Return on Customer concept.  Continue Reading

• Does hot seating in the call center affect agent morale?

  Learn about hot seating in the call center and find out how it can have a positive and negative impact on agent morale and productivity in this expert tip.  Continue Reading

• How can we deliver a consistent customer experience across the company?

  Get tips for delivering a consistent customer experience across an entire organization and becoming a customer-focused company in this expert tip.  Continue Reading

• Designing customer experience survey questions for a car dealership

  Learn which key issues your customer experience survey questions should cover at a car dealership and find out if customer survey incentives are a good idea.  Continue Reading