What's the difference between speech recognition software and voice tags?

Wondering about how voice recognition or speech recognition and voice tags differ? Read definitions from Donna Fluss in this tip.

DMG Consulting LLC

What's the difference between voice tags and voice recognition? Are they the same thing?

Voice recognition is often referred to as speech recognition. Voice tags are essentially commands used in speech recognition. Voice tags are increasingly popular with speech-enabled cell phones. A user may be able to set up voice tags on their call phone, or the phone may come with pre-recorded voice tags.

This was last published in November 2007

Dig Deeper on CRM strategy and implementation

All
News
Get Started
Evaluate
Manage
Problem Solve

Related Q&A from Donna Fluss

5 ways to improve call center agent performance

Side-by-side evaluations, reinforcement, training resources and coaching can help wayward contact center agents improve performance and catch up to ... Continue Reading

Contact center social will (slowly) become norm

In this expert response, find some ways contact centers are using social media channels to manage customer contact volume. Continue Reading

Give agents varied challenges during contact center downtimes

Contact center managers can give agents a change of pace with varied tasks to take on during idle time. Continue Reading

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

Meet all of our Customer Experience experts

View all Customer Experience questions and answers

SearchContentManagement

Alfresco cloud migration service moves content off premises

With new cloud migration services, Alfresco promises to move content from IBM, SharePoint, Documentum and other legacy ECM ...

Using AI in content creation can streamline publishing

Companies using AI in content creation can generate short-form material automatically, which frees up humans to handle more ...

New Contentful CMS targets content delivery for retailers

Contentful's content infrastructure is a CMS that intends to bring more flexibility and benefits than a traditional or headless ...

SearchUnifiedCommunications

Slack resets passwords possibly compromised in 2015 hack

Slack has reset passwords for 1% of users after uncovering new information regarding a 2015 hack of its systems.

Private channels slated to launch in Microsoft Teams this fall

Private channels are scheduled to launch in Microsoft Teams this fall. The feature is the most demanded by far on the Teams user ...

Stand-alone vs. integrated collaboration: 3 factors to consider

Moving from legacy communications is no small task. Three factors must be considered to ensure successful adoption of new ...

SearchDataManagement

Snowflake product VP expounds on data warehouse for the cloud

In this Q&A, Christian Kleinerman, vice president of product development at cloud data warehouse vendor Snowflake, talks about ...

RavenDB Cloud automates database management

RavenDB's managed cloud database service, RavenDB Cloud, intends to automate security processes, reduce overhead and cater to ...

Big data containers gain wider appeal in system deployments

This handbook examines the use of Docker containers in Kubernetes clusters to run big data systems and offers insight on ...

SearchEnterpriseAI

Enterprise consumer relationships are building trust in AI

Transparency is an increasingly important component of consumer trust. If you want to win over consumers whose data is being ...

AI in financial services helps speed consumer interaction

By using AI in finance, financial organizations are able to speed processes that otherwise would require more manual input from ...

How AI in physical security makes public places safer

Deep learning-based tools are increasingly finding a home in physical security to enhance the protection of real-world assets and...

SearchERP

Screen maker uses financial analytics to foresee future

Polydeck Screen Corp., a company that provides screen media solutions, adopts cloud-based management software that enables it ...

Celonis co-CEO on impact of digital transformation on jobs

Digital transformation will lead to changes in the workforce, as companies adopt new business processes. Employees must be ready ...

How to overcome digital transformation in finance challenges

Companies like Bishop-Wisecarver and Convergint are facing challenges with employees and data while digitally transforming ...

Dig Deeper on CRM strategy and implementation

Related Q&A from Donna Fluss

Have a question for an expert?

Start the conversation

0 comments

Register

Login

Forgot your password?

Your password has been sent to:

Please create a username to comment.