And here are some U.S.-based call center shows:
Another approach would be to attend the user conferences of call center technology vendors.
I suggest that you contact the trade show organizers and request an information package about the participants. This should help you decide which shows to attend.
Dig Deeper on Contact center management
Related Q&A from Donna Fluss
Side-by-side evaluations, reinforcement, training resources and coaching can help wayward contact center agents improve performance and catch up to ... Continue Reading
In this expert response, find some ways contact centers are using social media channels to manage customer contact volume. Continue Reading
Contact center managers can give agents a change of pace with varied tasks to take on during idle time. Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.