For example, one of the world's largest software providers has been talking to us about helping them raise the bar for some of their field executive training. This is a very mixed crew, and we need to design a training platform that can accommodate a mix of audience levels, including not just generational differences, but cultural and economic ones, as well.
Some of the call center training best practices we employ include:
If this is something your company would like to learn more about, I would be happy to have someone from this discipline contact you and share some case studies, discuss problems and explore alternatives, just email me directly.
Hear more in Creating Customer Value, a SearchCRM.com monthly podcast series with Peppers and Rogers.
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