What is the ICT industry? Specifically, what is the role of ISO 9000 in the ICT industry?
ICT stands for the Information and Communications Technology, and ISO 9000 is "an international set of quality management standards that provide a common approach for documenting and maintaining a quality system." These guidelines are promulgated by the International Standards Organization (ISO). Firms within the ICT industry may seek to become ISO 9000 certified in order to improve business practices and as a requirement to doing business with certain customers.
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