Large vendors: British Telecom (Western Europe), HP, IBM Global Services and Avaya (implements its own dialer)...
Small vendors: Black Box and Telus
Dig Deeper on Contact center software and applications
Related Q&A from Donna Fluss
Side-by-side evaluations, reinforcement, training resources and coaching can help call center agents improve their performance and catch up to the ... Continue Reading
Contact center managers can give agents a change of pace with varied tasks to take on during idle time. Continue Reading
What’s the best call center billing model measurement – charging for calls per month or per call? Expert Donna Fluss explains the methods behind both... Continue Reading