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System integrators with call center software products

In this expert tip, Donna Fluss, call center software and call center management expert, provides a list of system integrators who sell call center software products.

Donna Fluss, DMG Consulting LLC

Published: 02 Oct 2006

I am looking for system integrators that provide call center software solutions, with a focus on outbound solutions. I have come up with a list that includes large players such as EDS, Accenture and CSC, and a couple of smaller ones like Dimension Data, Sykes and Indus. Can you tell me if I am missing any important players?

There are many vendors, large and small, with this expertise. Here are some additional names:

Large vendors: British Telecom (Western Europe), HP, IBM Global Services and Avaya (implements its own dialer)...

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Small vendors: Black Box and Telus

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