Evaluate

System integrators with call center software products

In this expert tip, Donna Fluss, call center software and call center management expert, provides a list of system integrators who sell call center software products.

Donna Fluss, DMG Consulting LLC

Published: 02 Oct 2006

I am looking for system integrators that provide call center software solutions, with a focus on outbound solutions. I have come up with a list that includes large players such as EDS, Accenture and CSC, and a couple of smaller ones like Dimension Data, Sykes and Indus. Can you tell me if I am missing any important players?

There are many vendors, large and small, with this expertise. Here are some additional names:

Large vendors: British Telecom (Western Europe), HP, IBM Global Services and Avaya (implements its own dialer)...

Step 2 of 2:

You forgot to provide an Email Address.

This email address doesn’t appear to be valid.

This email address is already registered. Please login.

You have exceeded the maximum character limit.

Please provide a Corporate E-mail Address.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.

Small vendors: Black Box and Telus

Dig Deeper on Contact center software and applications

Understanding call center occupancy vs. call center adherence Our expert Lori Bocklund explains what’s important about call center occupancy and call center adherence, and how and why both metrics are vital to the operation of any call center.

Tips for managing and improving a small call center We've compiled this list of tips for small call centers looking to manage and improve call center performance. Get tips from the experts on everything from building a new call center to evaluating small call center software.

Call center benchmarks for a small call center Find out which call center benchmarks a small call center should use to measure call center performance. Also, get tips for setting service level in a small center.

Nine necessary call center functions and technology for inbound call centers Expert Lori Bocklund lists the nine main call center functions necessary to run a successful inbound call center operation in this tip.

Forecasting call volume for a customer service call center Learn tips and techniques for forecasting and calculating customer service call volume for a customer service call center in this expert tip.

Ten ways to re-energize and motivate call center agents Expert Donna Fluss lists 10 techniques call center managers can use to refresh and motivate call center agents during the day.

Related Q&A from Donna Fluss

5 ways to improve call center agent performance

Side-by-side evaluations, reinforcement, training resources and coaching can help wayward contact center agents improve performance and catch up to ... Continue Reading

Contact center social will (slowly) become norm

In this expert response, find some ways contact centers are using social media channels to manage customer contact volume. Continue Reading

Give agents varied challenges during contact center downtimes

Contact center managers can give agents a change of pace with varied tasks to take on during idle time. Continue Reading

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

Meet all of our Customer Experience experts

View all Customer Experience questions and answers

Please create a username to comment.

Box cloud content management helps simplify digital work

Acquia cloud CMS on AWS, Vista cash flow raise user expectations

Adobe Sign introduces updates targeting mobile device users

8x8 Video Meetings launches for free in challenge to Zoom

Amazon Chime gets integration with Dolby Voice Room

Slack services partners to help vendor target enterprises

Redis Labs eases database management with RedisInsight

How AI could save the enterprise data catalog

With Vitess 4.0, database vendor matures cloud-native platform

Data visualization process yields 360 AI-driven analytics view

Data visualization in machine learning boosts data scientist analytics

AI and climate change: The mixed impact of machine learning

CRM vs. ERP: Understand differences and CRM choices

With Scout, Workday acquisition strategy takes shape

10 ERP software choices for process manufacturing

Dig Deeper on Contact center software and applications

Related Q&A from Donna Fluss

Have a question for an expert?

Start the conversation

0 comments

Register

Login

Forgot your password?

Your password has been sent to:

Please create a username to comment.