For example, the Oracle CRM On Demand product natively supports RSS, mash-ups and widgets. Its centralized message center enables collaboration and promotes application use by offering updates on the latest information posted by team members. Users can subscribe to notes for key records such as accounts, contacts, leads and opportunities, and are notified of team member updates as they occur. Users can track, manage and respond to received and subscribed notes via a centralized message center located on the Oracle CRM On Demand homepage, desktop or favorite portal. The product also allows companies to embed content and social tools (blogs, wikis and social network tools) within the application to deliver relevant information and enable rich interactions.
Dig Deeper on Oracle CRM
Related Q&A from William Band
Many organizations are concerned about CRM cloud security. How much can you trust the cloud and what are the benefits? Continue Reading
Plan to reward customers for social network activity and consider “lifestyle” rewards instead of just discounts -- a cooking lesson, maybe? Continue Reading
What’s the best way to present your case for a Siebel CRM upgrade? Expert William Band breaks down the process behind an application upgrade for ... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.