On-demand CRM is a great opportunity for software companies to come closer to business expectations in terms of cutting downtime and deploying applications rapidly. On demand is a big, growing market, especially for small and midsized businesses (SMB). At the same time, most critical and complex CRM environments can't be run on an on-demand platform. The shift is towards on demand when it comes to quick implementations and easy-to-use CRM applications that are not critical to the business.
Overall, on premise CRM isn't going anywhere. The direction is towards a hybrid model, where on premise and on demand are blended to provide cost-effective CRM solutions.
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