1) Understand the client's industry vertical and business model. 2) Study the project methodology if one already...
exists. Otherwise, suggest a suitable project methodology. 3) Ask questions to find out pain points in the current business process and constraints with the legacy software, if any. 4) Determine the minimum expected business functionality to meet the changed business scenarios, if any. 5) Complete blue prints. 6) Start the configuration and development. 7) Involve the business owners and "super users" very early on to test the CRM software and give feedback on the developed functionality. This eliminates last minute surprises between what is configured and what is expected. 8) Unit testing should be completed before rolling the functionality to integration testing. 9) A complete business validation should be performed and any issues should be fixed before announcing that you are ready to go live.
Dig Deeper on SAP CRM
Related Q&A from Srinivasa Katta
Get a SAP ERP integration tip in this expert Q&A. Find out if SAP CRM and ERP integration is possible when there are two SAP CRM implementations ... Continue Reading
Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 ... Continue Reading
Learn about the integration limitations of SAP CRM On Demand and get more information on SAP CRM in this tip from SAP CRM expert Srini Katta. Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.