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Labor costs for call centers

Wages for call center agents vary greatly, based on location and the type of calls being handled. Learn more in this expert tip.

I have a call center in Bulgaria. We know that the low labor costs (2 euro per hour) are a big advantage. Can you give me some figures about such costs in other countries (West and East)? Labor costs for call center agents vary greatly, based on location (even within the U.S.) and the types of calls being handled. For example, loaded agent costs (including benefits) can run $25,000 to $60,000 per year and more in the U.S. Costs in countries like India are a fraction of that cost. The 2 euros per hour you quote is certainly a bargain. However, more and more people are looking at the "total cost of operations" to include all the costs in training and managing a center in another country to get a better comparison of the costs from location to location.

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