I am trying to make a pitch to my boss and team members that we will need to upgrade to the latest version of Siebel CRM. The application is extremely slow and customers are not happy. Can you give me a rough estimate of how much it would cost to upgrade? I want to have all my data ready before I make the pitch to my teammates.
I am also wondering if it is worth upgrading just to keep the system going on until we move out of Siebel CRM completely. (It should be around January of 2008 that we move out of Siebel.) Can you please suggest how I should go about doing this?
For budgeting purposes for Siebel, use the following guidelines:
$2000/user – paid in advance in year 1
22% of initial license cost per annum
4x the license cost in year 1
Dig Deeper on Customer loyalty and retention
Related Q&A from William Band
Many organizations are concerned about CRM cloud security. How much can you trust the cloud and what are the benefits? Continue Reading
Plan to reward customers for social network activity and consider “lifestyle” rewards instead of just discounts -- a cooking lesson, maybe? Continue Reading
What’s the best way to present your case for a Siebel CRM upgrade? Expert William Band breaks down the process behind an application upgrade for ... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.