The other side of sizing for quality email monitoring is to ensure you have enough bandwidth in the staff to conduct...
reviews so that they can complete the reviews and scoring, provide feedback, develop action plans where needed and provide ongoing support for continuous improvement. Once you set a target number of reviews, estimate the time required to complete the quality monitoring process (including time for finding the right ones to review, aborted reviews, etc.) and ensure that the reviewers can meet the demand. If not, you've got to either reset the goals or increase the reviewing pool. If you have a quality monitoring tool with email capabilities, it will add to your efficiency and the number of reviews you can complete.
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