peshkova - Fotolia
One of the biggest benefits of adding IoT analytics to the supply chain management mix is that it helps drive down costs, helps a company become more efficient and helps create a better understanding of the customer; all of which lead to a better customer experience.
Using IoT (internet of things) analytics in supply chain management allows a company to offer their customer a better product and at a better price and pace, all while understanding who exactly is buying their product better than ever before.
A good example of IoT analytics in use within supply chain management is in vehicles. Vehicles have information that flows through them into processors that use that quality data to enable more efficient maintenance. When the vehicle aggregates all of this information on performance, it leads to more effective and regular maintenance, resulting in a better performing vehicle.
With IoT analytics, a company can know ahead of time when something, like a machine, is more likely to fail. It can then minimize the impact of the problem and continue to lead a more efficient operation by cutting down on downtime spent fixing an already broken machine. Having quality data from every individual vehicle or machine allows you to run things more smoothly, deliver products faster and anticipate failure with more accuracy.
There's no place in the fleet or manufacturing operation where the internet of things cannot be easily inserted, helping to run things more efficiently with quality data and to create a better customer experience.
IoT from prototype to production
Using analytics for quality data
Why customer analytics matter
Dig Deeper on Customer engagement
Related Q&A from Scott Robinson
Companies often look at customer relationship metrics to determine how customers feel about a brand. Here are examples of how to obtain and use ... Continue Reading
Salesforce users can follow these steps to create sophisticated codeless apps that integrate the Next Best Action feature using the Lightning App ... Continue Reading
While similar, digital CX and customer experience are different. The former focuses on digital communication tool experiences, while the latter is ... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.