Problem solve Get help with specific problems with your technologies, process and projects.

Finding call center turnover rates for specific geographical areas

One way to find out about agent turnover for specific regions is to hire a consultancy with experience starting a new call center, says Lori Bocklund.

What is the best way to identify the call center turnover rates for a specific region or geographical area?
Some economic development boards for regions or cities will have call center turnover rates tied to geography. The other option is to hire someone that helps companies determine where to locate a call center. These services can be provided by a consulting firm or a real estate firm focused on call centers. Some of these organizations will have detailed databases with information on call center turnover rates. Another option is to visit a call center forum and ask peers for some anecdotal input. ICMI's call center forum is a good place to start. Editor's note: Paid membership required

Dig Deeper on Contact center management

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.