I'm sorry but I haven't reviewed the Remedy Action Request product, so I am not able to offer an opinion. However, you might want to look at the analysis available from www.sellmorenow.com and/or www.ismguide.com">www.ismguide.com.
Additionally, ask each vendor for a competitive analysis of their product against the other (Remedy Vs. Heat, and vice versa). They both probably have a comparison brochure they can send you via email.
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