I'm not sure what stage you're at in the process I mentioned above, but I'd consider all of that before I did a technology selection. You might find that neither Siebel nor Salesforce.com are the right choice. Maybe NetSuite, RightNow or SalesLogix end up as your choice – or none of them.
As we consultants love to say, "It all depends." And it does. Sorry I can't be of more help than that.
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