As far as recommendations go, there is no way to recommend something that would be absolutely appropriate to your situation without knowing it in far more detail. Two solutions which are generically successful (meaning they have been very good in their worlds) are Siebel Call Center, which is one of the industry standards, and KANA's solutions. Both of them tend to the bigger enterprises, however. However, I have to stress that neither of them might be right for you given your objectives, existing systems, budget, user numbers, and concept of CRM. I'm mentioning them so that you can take a look at what they offer and see what you might or might not need in your call center applications.
I'd leave the data alone for now until you have decided where you are going to store it, how you are going to use it in this new environment and what format you are going to need it in. Using data migration tools is the more likely way to go about doing what you are planning on doing, but not yet.
Again, sadly, there is not enough information here to answer exactly what you want, but I hope this at least puts things into context a bit.
If you'd like to chat a bit further on this, feel free to call me at 703-551-2337 or email me at email@example.com
Dig Deeper on CRM strategy and implementation
Related Q&A from Paul Greenberg
According to Salesforce.com, about 70% of CRM data “goes bad,” or becomes obsolete, annually. Find out the truth behind this statistic, and ... Continue Reading
Buyers can get help from IT when making a system selection for their CRM operations and find a way to work as partners. IT can operate as a realistic... Continue Reading
The CRM options compatible with Macs are few and far between. Expert Paul Greenberg has suggestions on how to start your search evaluating Mac CRM ... Continue Reading
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.