Creating work-at-home agent agreements for call center employees

or contractors:

1. Working hours

2. Vacation time and schedule

3. Lunch and break policy

4. Job description and responsibilities

5. Salary

6. Banking information for check deposit

7. List of required equipment and technology – desk, phone, phone line (if needed), Internet/broadband connection, PC, headset, etc.

8. Who (company or agent) is responsible for providing and maintaining the equipment

9. If equipment is provided by the company, a process for how the equipment should be returned if the individual quits or is released

10. Working environment requirements (private office that is noise-free)

11. Rights of employer to conduct surprise visits to at-home employees

12. Training requirements

13. Formal communications process

14. Confidentiality agreement to protect the company's intellectual property

15. Recording policy

16. Federal and state employment regulations

Independent contractor agreements must also address all of the standard terms and conditions to establish that the worker is independent. This generally includes the start and end date of the assignment.