Creating work-at-home agent agreements for call center employees
Learn what to include in work-at-home agent agreements and get a list of categories the agent agreement should address in this expert tip from Donna Fluss.
Here is a list of categories that a work-at-home agent agreement may address, depending on whether it's for employees...
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or contractors:
1. Working hours
2. Vacation time and schedule
3. Lunch and break policy
4. Job description and responsibilities
5. Salary
6. Banking information for check deposit
7. List of required equipment and technology – desk, phone, phone line (if needed), Internet/broadband connection, PC, headset, etc.
8. Who (company or agent) is responsible for providing and maintaining the equipment
9. If equipment is provided by the company, a process for how the equipment should be returned if the individual quits or is released
10. Working environment requirements (private office that is noise-free)
11. Rights of employer to conduct surprise visits to at-home employees
12. Training requirements
13. Formal communications process
14. Confidentiality agreement to protect the company's intellectual property
15. Recording policy
16. Federal and state employment regulations
Independent contractor agreements must also address all of the standard terms and conditions to establish that the worker is independent. This generally includes the start and end date of the assignment.
