Q
Evaluate Weigh the pros and cons of technologies, products and projects you are considering.

Choosing an eCRM application - Part II

I recently wrote you an email question regarding CRM providers. After careful analysis I can clarify what exactly I am trying to find.

I am looking for vendors specializing in the analytical (analyze customer data) and collaborative CRM market (personal publishing, email, communities). Do you have any recommendations?
You might need to look at more than one vendor to satisfy your requirements --one vendor for analytics, and another for publishing, email, and communities. As a start, take a look at the below vendor websites to see if they are "in the ballpark".

www.broadvision.com
www.quintus.com
www.kana.com
www.epiphany.com

For more information, check out searchCRM's Best Web Links on eCRM.


This was last published in March 2001

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