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Call center requirements for voice/data cable, heating/cooling, power backup

Read Lori Bocklund's advice on technology standards for the call center, including recommendations for cable, heating and cooling and power backup.

I am looking for information on call center requirements for technology. Where should I look for information on things like voice/data cable requirements, heating and cooling recommendations, and AC power and generator backup standards? I found one Web site but it is only for UK call center standards.
Generally, these call center requirements come from the vendor supplying the equipment you are purchasing, and they are very dependent on a number of factors, such as size, configuration, mission criticality and architecture. I do not know that you will find any standards on this, and would be careful if you do, as every configuration is different.

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