Problem solve Get help with specific problems with your technologies, process and projects.

Call center requirements for voice/data cable, heating/cooling, power backup

Read Lori Bocklund's advice on technology standards for the call center, including recommendations for cable, heating and cooling and power backup.

I am looking for information on call center requirements for technology. Where should I look for information on things like voice/data cable requirements, heating and cooling recommendations, and AC power and generator backup standards? I found one Web site but it is only for UK call center standards.
Generally, these call center requirements come from the vendor supplying the equipment you are purchasing, and they are very dependent on a number of factors, such as size, configuration, mission criticality and architecture. I do not know that you will find any standards on this, and would be careful if you do, as every configuration is different.

Dig Deeper on Contact center management

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.