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Call center benchmarking using call abandon rates

How can you find the average call abandon rate for North America? Lori Bocklund offers a tip.

In a call center environment, what is the North American average abandon rate? Does one even exist?
No, there are no average abandon rates, although you can certainly find benchmarking data from places like Prosci. Their best practices report (operations edition) provides call abandon rates for a variety of industries.

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