Most colleges and universities now offer courses in CRM, workflow design & analysis, and e-commerce. In addition, there are other programs available through firms like DCI (see http://www.netsessions.net/euniversity/events/crmroi.asp) and AARM (see http://www.aarm.org). Finally, a web search on "CRM Certification" will find many other options.
Dig Deeper on CRM strategy and implementation
Have a question for an expert?
Please add a title for your question
Get answers from a TechTarget expert on whatever's puzzling you.