My concern with Siebel, however, is that I've heard it can be a bear to implement. However, my business needs are quite basic and I feel that 90% of my requirements can be handled through workflow. What are your thoughts on these two packages based upon an IT staff of 2 developers? Also do you know of any other CRM packages geared towards the real estate industry?
Because I don't know how large you are, though I assume fairly small since you have two developers, I would also recommend (if you are on the smaller side) that you at least take a look at Microsoft MSCRM and the solution for real estate that their Business Solutions Partner, I.B.I.S. Inc. is developing for the real estate market. I can only speak to its functionally. It does have the sales functionality necessary for real estate sales and property management. I can't speak to it technically because I have yet to see it in action.
Siebel is great if you are a major company that is willing to invest the time and effort to install and support it, but it is a bear to install generally.
One dictum in the business world works real well in the CRM world: You get what you pay for - much of the time. The investment in CRM is long term but there are some short term benefits that you realize with it. Given that, here's how I would go, with the additional caveat that I don't really know what you need as a company so my suggestions are generic and based on size really since all three have the functionality.
Smaller company - I.B.I.S. Inc. with MSCRM
Midsized company - Pivotal
Fortune 3500 - Siebel
Don't try to fit the other 2 in the other 2 categories for scalability and functionality. Leave them fixed.
I hope that this is a start for you. Please feel free to follow up with me at either firstname.lastname@example.org or 703-551-2337 (office)
Thanks and good luck.
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