Q
Problem solve Get help with specific problems with your technologies, process and projects.

CRM and homeland security

Which two CRM vendors would you recommend for homeland security inter-institutional internetworking? Why?
This is a tough one, but not because it is hard to name vendors. Rather the problem is that you cannot start with a vendor decision. The better question is, what will CRM mean to homeland security? That will then produce a question of what architectures homeland security will need. What other agencies will it have to internetwork with, and what systems do they have? How will emerging technologies be used, and which ones? What processes will help those homeland security to do their job? Only after those, and related questions are answered, will the question of which 2 (or 1 or 3) vendors make sense.

But the key all comes back to this: What will CRM mean to homeland security? How will their business strategy take shape to support customer issues?

Dig Deeper on Customer relationship management (CRM)

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

You will be able to add details on the next page.

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.

-ADS BY GOOGLE

SearchContentManagement

SearchUnifiedCommunications

SearchDataManagement

SearchEnterpriseAI

SearchERP

Close