CIC trends in pharma industry

I would like to know the trend for any type of customer interaction centers within the pharma industry.
Unfortunately, I'm not aware of any pharma-specific trends regarding contact centers. My suggestion is to contact Purdue University's Center for Customer Driven Quality at http://www.cfs.purdue.edu/conscirt/quality.html. If anyone has statistics specific to your industry, they will. You might also try pharma industry professional associations, professional associations often track industry-specific customer service trends like this.

This was last published in April 2002

Dig Deeper on CRM strategy and implementation

All
News
Get Started
Evaluate
Manage
Problem Solve

Related Q&A from Bryant Downey

Using voice recognition

Blueprint for a proposed call center

Exploring U.S. call center industry standards

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

Meet all of our Customer Experience experts

View all Customer Experience questions and answers

SearchContentManagement

Alfresco cloud migration service moves content off premises

With new cloud migration services, Alfresco promises to move content from IBM, SharePoint, Documentum and other legacy ECM ...

Using AI in content creation can streamline publishing

Companies using AI in content creation can generate short-form material automatically, which frees up humans to handle more ...

New Contentful CMS targets content delivery for retailers

Contentful's content infrastructure is a CMS that intends to bring more flexibility and benefits than a traditional or headless ...

SearchUnifiedCommunications

Slack resets passwords possibly compromised in 2015 hack

Slack has reset passwords for 1% of users after uncovering new information regarding a 2015 hack of its systems.

Private channels slated to launch in Microsoft Teams this fall

Private channels are scheduled to launch in Microsoft Teams this fall. The feature is the most demanded by far on the Teams user ...

Stand-alone vs. integrated collaboration: 3 factors to consider

Moving from legacy communications is no small task. Three factors must be considered to ensure successful adoption of new ...

SearchDataManagement

11 real-time data streaming roadblocks and how to overcome them

Experts detail common challenges that IT teams encounter when deploying and managing real-time data streaming platforms and offer...

Snowflake product VP expounds on data warehouse for the cloud

In this Q&A, Christian Kleinerman, vice president of product development at cloud data warehouse vendor Snowflake, talks about ...

RavenDB Cloud automates database management

RavenDB's managed cloud database service, RavenDB Cloud, intends to automate security processes, reduce overhead and cater to ...

SearchEnterpriseAI

Agricultural equipment maker uses AI for customer experience

Using AWS services Redshift, S3 and SageMaker, as well as third-party tools, AGCO has created new AI marketing tools and a ...

Enterprise consumer relationships are building trust in AI

Transparency is an increasingly important component of consumer trust. If you want to win over consumers whose data is being ...

AI in financial services helps speed consumer interaction

By using AI in finance, financial organizations are able to speed processes that otherwise would require more manual input from ...

SearchERP

MRPeasy software helps growing cannabis business

Here's how cannabis products manufacturer Papa & Barkley uses cloud-based MRP software from MRPeasy to manage its production and ...

Screen maker uses financial analytics to foresee future

Polydeck Screen Corp., a company that provides screen media solutions, adopts cloud-based management software that enables it ...

Celonis co-CEO on impact of digital transformation on jobs

Digital transformation will lead to changes in the workforce, as companies adopt new business processes. Employees must be ready ...

Dig Deeper on CRM strategy and implementation

Related Q&A from Bryant Downey

Have a question for an expert?

Start the conversation

0 comments

Register

Login

Forgot your password?

Your password has been sent to:

Please create a username to comment.