For example, the economic slowdown of the last few years forced everyone to become even more conscious of costs and benefits associated with enterprise deployments and many companies evaluated hosted solutions for their economy. What they found were solutions that were robust and cost effective and it appears that the word has spread. Today more than half of the people who enter the CRM market looking for solutions say they will evaluate a hosted alternative. Moreover, there are numerous new applications that are being developed with a hosted model in mind and these applications make greater use of the Web than ever opening up new business niches.
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Related Q&A from Bob Thompson
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Will vendors really give up proprietary protocols in support of SIP or at least find a way to coexist? Expert Bob Thompson offers his perspective. Continue Reading
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