Accurately measuring employee loyalty and turnover in an organization

In this tip, expert Martha Rogers discusses two ways organizations can measure employee loyalty and employee turnover without affecting employee trust.

Published: 27 Oct 2008

I work in human resources and one of our priorities is employee loyalty and turnover. We want to gather information...

Step 2 of 2:

You forgot to provide an Email Address.

This email address doesn’t appear to be valid.

This email address is already registered. Please login.

You have exceeded the maximum character limit.

Please provide a Corporate E-mail Address.
- I agree to TechTarget’s Terms of Use, Privacy Policy, and the transfer of my information to the United States for processing to provide me with relevant information as described in our Privacy Policy.
Please check the box if you want to proceed.
- I agree to my information being processed by TechTarget and its Partners to contact me via phone, email, or other means regarding information relevant to my professional interests. I may unsubscribe at any time.
Please check the box if you want to proceed.

from employees in order to measure how loyal they are or will be to the company. How should we go about soliciting this information in a way that won't negatively affect our employee's trust in human resources? This is an excellent question. We can answer it in several ways. First of all, if your employees suspect that what you are trying to do is gather information that will impact their compensation in any way (i.e. the more loyal you are the more we'll compensate you) then they're just going to give you answers that sound good and that is not going to give you a very accurate read. There are two things you can do that come to mind right away.

Have a third party gather this information for benchmarking and comparison, and clarify anonymity.

Use the information not for the evaluation of the employee, but for the evaluation of the culture of the organization itself.

The evaluation then shifts to the management of the company – top management as well as the immediate managers and those whom the employees report to. So, if I'm evaluated not only by how my division performs but also by how loyal my employees are to the company, then that says something about how good I am as a manager. If you make the emphasis on the management rather than on the employees in terms of their loyalty, then that makes it quite different. Of course, you should have a third party do it.

Dig Deeper on CRM strategy and implementation

Employee activism, from composting to protests, is an HR issue Employee activism may be giving rise to 'green teams' or formal sustainability efforts. The development can be a positive opportunity for employees and provide payback in terms of employee engagement.

employee life cycle Employee life cycle -- sometimes spelled as employee lifecycle -- is an HR model that identifies the different stages a worker advances through in an organization and the role HR plays in optimizing that progress.

employee experience Employee experience is the depth and breadth of how a worker perceives his job and the company for which he works, across the entire employee life cycle.

employee Net Promoter Score (eNPS) The employee Net Promoter Score (eNPS) is a metric used by employers to assess employee loyalty.

employee engagement Employee engagement is the emotional connection an employee experiences that results in a willingness to expend discretionary effort at work.

Eight secrets of corporate wellness program success A great employee wellness program can help create a workplace with happy, healthy employees. Here's some important advice on how to avoid common mistakes.

Have a question for an expert?

Please add a title for your question

Get answers from a TechTarget expert on whatever's puzzling you.

Meet all of our Customer Experience experts

View all Customer Experience questions and answers

Please create a username to comment.

Personalization engines help engage and retain customers

New capabilities added to Alfresco Governance Services

Top 5 Office 365 skills for SharePoint administrators

AWS seeks niche in the cloud UC market

CPaaS market evolves to meet changing business needs

Zoom Chat update takes vendor further beyond video

Data warehouse technologies evolve as vendors look skyward

How to streamline feature engineering for machine learning

Top database cloud migration considerations for enterprises

How GE uses a 'Humble AI' approach to manufacturing

AWS, NFL machine learning partnership looks at player safety

AI in networking helps keep systems running

Process mining software pulls back curtains on how processes work

Epicor ERP system focuses on distribution

5 ERP implementation best practices CIOs should know

Dig Deeper on CRM strategy and implementation

Have a question for an expert?

Start the conversation

0 comments

Register

Login

Forgot your password?

Your password has been sent to:

Please create a username to comment.