Absenteeism statistics for the call center

Every call center manger should strive for the staff attendance figures expert Lori Bocklund shares in this tip.

Published: 01 May 2006

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I've been searching for some call center absenteeism statistics or information about call center staff attendance (inbound, multi-shifts). Do you have any numbers we could reference or strive for?

Absentee levels can run between 5% and 10%, with lower numbers in a more stable workplace. In today's workplace, probably 7-10% is a good mark. Some days, such as Mondays, easily run 15%. We've seen lots of variation tied to things like size, culture, vacation policies, etc.

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