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Absenteeism statistics for the call center

Every call center manger should strive for the staff attendance figures expert Lori Bocklund shares in this tip.

I've been searching for some call center absenteeism statistics or information about call center staff attendance (inbound, multi-shifts). Do you have any numbers we could reference or strive for?
Absentee levels can run between 5% and 10%, with lower numbers in a more stable workplace. In today's workplace, probably 7-10% is a good mark. Some days, such as Mondays, easily run 15%. We've seen lots of variation tied to things like size, culture, vacation policies, etc.

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