Meet the Editors
SearchCustomerExperience has a team of dedicated editors who bring you the best customer experience information from around the web. Our staff searches the web daily for the latest news and technology updates. We also keep in constant contact with users and top technical experts to bring you a constant stream of fresh, original content. Here's a look at who's behind the site:
Alyssa Provazza Executive Editor email@example.com
Alyssa Provazza is an executive editor for TechTarget's Enterprise Software and Services Group. Previously at TechTarget, Alyssa was a site editor covering mobile and desktop computing.
Sarah Amsler Site Editor firstname.lastname@example.org
Sarah Amsler is a site editor for SearchCustomerExperience and SearchContentManagement. Prior to joining TechTarget in October 2018, she worked for several news groups in New Hampshire and Massachusetts, designing newspaper pages and covering community news. She is a New Hampshire native and University of New Hampshire alumna.
Rowena Lindsay Associate Site Editor email@example.com
Rowena Lindsay is an associate site editor for SearchCustomerExperience and SearchContentManagement. She graduated from Northeastern University's School of Journalism and has written for WGBH, The Christian Science Monitor, the MIT Lincoln Laboratory and a variety of Gatehouse Media newspapers. Her reporting typically focuses on science, environment and technology. Lindsay is a Massachusetts native and enjoys travel, live music and learning new things.
Don Fluckinger Senior Site Editor firstname.lastname@example.org
Don Fluckinger covers CX management and its enabling technologies (CRM, service/support, marketing automation, sales automation, e-commerce, call center and digital experience) for SearchCustomerExperience. He also covers content services platforms and their allied systems for SearchContentManagement. His previous articles appeared in publications and websites including SearchHealthIT, Ziff Davis’s PDFzone.com, Briefings on Hospital Safety, The Boston Globe, Billboard and Antiques Roadshow Insider. A music diehard and vinyl blogger, Don cranks up the rock, jazz, blues or funk -- and rips off the knob.
Shaun Sutner News Director email@example.com
Shaun Sutner, a journalist with more than 25 years of newspaper experience, directs news coverage for the sites in TechTarget's Information Management Group: SearchBusinessAnalytics, SearchContentManagement, SearchCustomerExperience, SearchDataManagement, SearchOracle and SearchSQLServer. He was previously a senior news and features writer covering health IT and HR software at TechTarget. Sutner's newspaper career included investigative reporting and covering the Massachusetts Statehouse and politics for the Worcester Telegram & Gazette. He has written about snow sports as a T&G columnist and correspondent for 14 years. Sutner's interests also include hiking, tennis and popular music.
Bridget Botelho Editorial Director, News firstname.lastname@example.org
Bridget Botelho joined TechTarget as a reporter in 2007 and has covered a variety of technologies including hardware, operating systems, virtualization, cloud computing and artificial intelligence, as well as broad IT industry trends. She has served as a site editor, a News Director, and now leads TechTarget's team of reporters as Editorial Director, News. In this role, she drives coverage of breaking technology news and trends, while ensuring the news team adheres to journalistic quality and ethics standards. Prior to joining TechTarget, Botelho worked as a reporter for daily and weekly newspapers. She graduated from Northeastern University's School of Journalism in 2002.
Susan Fogarty Editorial Director email@example.com
As editorial director for the Enterprise Software and Services Group, Susan Fogarty oversees content production for TechTarget's portfolio of websites covering enterprise software and related technologies. She is a TechTarget veteran, having worked for the company from 2000 to 2011 and rejoining in 2018. In the interim, she held editorial roles at Dell and at UBM/Informa, where she led content development for the InformationWeek and Interop brands.
Nick ArenaManaging Editor, E-Products
Nick Arena is managing editor of e-products for TechTarget's Central Editorial team, copy editing and producing e-zines, handbooks and buyer's handbooks for multiple media groups. Prior to joining TechTarget in 2015, Nick was a freelance features and events writer for Berkshires Week & Shires. He graduated with a B.A. in sociology and English/communications from Massachusetts College of Liberal Arts in 2014.
Lindsay Chase Associate Director
Lindsay Chase works as the associate director of Central Editorial Production at TechTarget. She has been with TechTarget since graduating college in 2011. In her current role, Lindsay manages a team of production editors who copy edit and publish articles online for the editorial department. She also tackles troubleshooting the content management and help desk systems and coordinates trainings for new editorial hires.
Shammara Humphrey Senior Production Editor
Shammara Humphrey is a senior production editor for TechTarget's Central Editorial team. She copy edits and publishes news and non-news content for all media groups. After graduating from Vassar College, she began a career in magazine publishing at ESSENCE Magazine in New York City. Since then, she has written and edited for various publications and websites, including Pearson Education, George P. Johnson, Rue La La, WebMD, NBC Universal's Bravotv.com and The Poughkeepsie Journal.
Nicholas Rando Senior Production Editor
Nicholas Rando is senior production editor for TechTarget's Central Editorial team. He works with all of TechTarget's media groups, copy editing and publishing news stories, as well as other content. Previously, he was the assistant site editor for SearchCloudComputing, writing and editing content for the site. He graduated from Quinnipiac University in 2013 with a B.A. in journalism. Prior to joining TechTarget, Rando gained editorial experience through internships as a sports reporter.
Moriah Sargent Associate Director
Moriah is the associate director for Central Editorial Production. She previously was senior managing editor of e-products for the Central group, associate managing editor of e-products for TechTarget's Business Applications sites and a contributing reporter for the Security group. Moriah has also worked at the New England Newspaper & Press Association, where she wrote stories about developments in the newspaper industry and covered the organization's annual convention. She graduated from Northeastern University with a B.A. in journalism.
Anne Steciw Senior Multimedia Producer
Anne Steciw is the Senior Multimedia Producer on the Central Editorial team at TechTarget. She helps to manage content production for TechTarget sites. Prior to joining TechTarget, she worked for a social media software vendor, where she helped implement online communities and wrote documentation for clients and end users. Anne has also worked as a web producer and writing instructor.
Hayes Taylor Production Editor
Hayes Taylor is a production editor on the Central Editorial team. He copyedits and oversees webpage production for a wide array of TechTarget sites. He holds a Bachelor of Arts degree in English, with a minor in history, from Hendrix College, as well as a Master of Arts degree in publishing from Emerson College.