About Us


We're a free online resource dedicated to serving the needs of contact center managers, sales and client representatives, marketers, customer service agents, social media coordinators, digital content strategists and other tech-savvy business professionals.

Here you'll find a daily dose of news, expert tips, quizzes, photo stories and discussion forums to help navigate your CX technology strategy, foster brand loyalty, deliver a more personalized customer experience, generate quality leads, incorporate AI and intelligent technologies, drive sales through social media, measure call center metrics, refine data, and improve e-commerce. 

We keep our readers up-to-speed on emerging trends in customer data analytics, customer self-service, omnichannel customer service, artificial intelligence (AI), contact center technology, marketing software, sales technology, digital experience management, sales force automation and web content management. 

Visit us for our:

  • Vendor-independent news and analysis from our award-winning editorial team.
  • Ask the Experts section, where you'll find career advice from leading authorities in the customer experience domain.
  • Comprehensive library of useful learning guides on any customer experience topic.
  • IT Knowledge Exchange, where you can share tips, ask questions and network with other engaged, active IT professionals
  • Hand-selected white papers from leading vendors and providers that address the most relevant CX trends, issues and solutions.

Activate your complimentary account now for immediate access to our exclusive, members-only e-zines and e-handbooks.

Visit SearchCustomerExperience.com's sister site:

About TechTarget

TechTarget (NASDAQ: TTGT) is the online intersection of serious technology buyers, targeted technical content and technology providers worldwide. Our media, powered by TechTarget’s Activity Intelligence™ platform, redefines how technology buyers are viewed and engaged based on their active projects, specific technical priorities and business needs. With more than 100 technology specific websites, we provide technology marketers innovative media that delivers unmatched reach via custom advertising, branding and lead generation solutions all built on our extensive network of online and social media.

TechTarget has offices in Boston, London, Munich, Paris, San Francisco, Singapore and Sydney.

To learn how you can engage with serious technology buyers worldwide, visit techtarget.com and follow us @TechTarget.

For inquiries about SearchCustomerExperience.com, contact TechTarget at 617-431-9200.