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The Great Debate: To Scale or Optimize - Adjusting Your Customer Engagement Approach in the Current

As customer service organizations scramble to adjust their operations to the new reality of closed offices and storefronts, most feel they face only two options: change staffing levels or change processes.

Learn how you can adopt a strategy that proactively addresses both options in order to deliver the level of attention customers demand. Watch this webinar for these key takeaways:

  • Examples of how large companies and organizations such as Basware, Proximus, State of Tennessee, and more are better connecting engagement to operations
  • Best practices to automate solutions to requests through self-service
  • Ways to empower agents to do to more, more effectively

Featured speaker:
Paul Selby, Director, Product Marketing, Customer Workflows, ServiceNow

See How Here

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