Customer experience is priority number one for many organizations as they expand and accelerate digital transformation. If you are an IT or business leader, you are probably already committed to delivering a data-driven, connected, resilient, secure, and innovative customer experience. But you may not be aware of the unique position and capabilities of Microsoft Dynamics 365 in empowering you to modernize and accelerate your customer experience journey.
The articles in this special section, supplemented by the links to related materials, explore how to differentiate your customer experience capabilities using Microsoft Dynamics 365. You can gain insight into how to accelerate Customer Experience (CX) transformation; deliver customer service from anywhere and anticipate customer needs with analytics and intelligence—all while leveraging best-in-class cloud capabilities for connectivity, resiliency, security and seamless unification of your business-critical applications.